Verlisa Shanklin

**** ****** **. ****, **. ***** 773-***-**** ad2vv3@r.postjobfree.com

EDUCATION

Loyola University Chicago May 8, 2018

M.Ed.: Community Counseling

University of Illinois at Urbana- Champaign May 17, 2014 Bachelor of Science: Psychology

Dean’s List

PROFESSIONAL EXPERIENCE

BHL/Recovery Innovations Remote

Crisis Counselor Dec. 2021- Present

• Provide telephonic crisis intervention and de-escalation to callers in emotional distress or crisis.

• Collaborate with individuals to identify concerns with mental illness, developmental disabilities, and/or substance abuse and determine an immediate course of action.

• Utilize assessment data and community resources to provide information and/or linkage and referral to appropriate services.

• Accurately document interactions with individuals in accordance with established policies and procedures in a timely manner.

Next Level Health Partners Chicago, IL

Behavioral Health Specialist Jan. 2017- Jul. 2020

• Conducted health risk screenings and health risk assessment to address member’s mental and/or medical health concerns via phone and in-person.

• Created individualized care plans that addressed members medical and/ or mental health diagnosis to provide the appropriate treatment and coordination of care for member.

• Provided intensive outpatient care management, crisis stabilization and intervention, referrals and linkage, treatment planning, psychosocial rehabilitation, outpatient psych and substance abuse treatment services.

• Managed and coordinated referral and discharge planning with psychiatric hospitals, State hospital, nursing homes, and group homes.

• Ensured completion of all required documentation according to the policy and procedures of the State of Illinois Medicaid guidelines, in a timely manner.

• Managed quarterly reviews for members with behavioral health diagnoses, to stay in compliance with the guidelines set forth by the State of Illinois Medicaid program.

• Assessed and provided training to new staff members during their initial induction and shadowing period. Counseling Center of Illinois Chicago, IL

Intern/DUI Class Facilitator Jul. 2017- May 2018

• Facilitated group education and training sessions about the negative consequences of drinking while driving according to the ASAM guidelines.

• Performed intake interviews and conducted assessments with clients, to learn their alcohol and drug history for appropriate placement in the program.

• Provided monthly progress reports to referral sources including probation, courts, or self-referrals for each client.

• Facilitated individual and group educational training to clients seeking anger and parenting skills management.

• Counseled clients individually, or in group sessions, to assist in overcoming dependencies, adjusting to life, or making changes necessary to maintain sobriety.

• Completed and submitted all client case notes gathered from interviews or group sessions, in a timely manner. Chicago Children Center for Behavioral Health Chicago, IL Mental Health Counselor Jan. 2015- Jan. 2017

• Provided psychotherapeutic interventions and mental health support to children with a wide range of needs.

• Conducted Therapeutic CBT group sessions with 10-15 patients ages 5-17 years old.

• Provided direct patient care under the supervision of a Registered Nurse including patient vital signs, assistance with head-to-toe assessments and proper clinical documentation.

• Maintained a safe and therapeutic milieu including crisis intervention and Q15 observation rounds.

• Collaborated closely with interdisciplinary team members on development of appropriate case plans meeting individual client needs.

PROFESSIONAL ACHIEVEMENTS

Published Author

A Black Girl Once Told Me to Never Give Up June 25, 2019

• A Black Girl Once Told Me to Never Give Up is about my experiences with learning to overcome challenges on a personal, emotional, and academic level as I strive to obtain my bachelor’s degree from a predominantly white university.

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