Floor Supervisor Customer Service

CV

Name: Theingi Aung

Address: No. (***), Min Gyi Road, Insein Township.

Mobile: +959-****-***-**

E-mail: ******.*******@*****.***

Date of Birth: 21/4/1969

NRC No.: 12/Ah Sa Na(N)0040131

Passport No.: MG649008

Religion: Buddhist

EDUCATION

-Got degree 1994

Yangon University Zoology

-Certificate of Advance Business Studies from Eco College

EMPLOYMENT HISTORY 1

-2007 to 2013 work in Singapore at Turkish restaurant as a floor supervisor

Responsibilities

Recommending Daly special, taking the customer's order, relay it to the cooks, tell customers about specials, and more.

Checking which food is delay and correct table, ask to customer about food,

If dis-satisfied customer give them complimentary, friendly, relaxing demeanor to customer

Big, complicated orders happen.

have to remember food and drink specials, what food the kitchen is out of this week,

who ordered what, and that kid at table check needing refills and ask another round,

communicate each other and work as a team work Being clean and neat when serving food and drinks

EMPLOYMENT HISTORY 2

2015 to2019 in Myanmar at TinTin Yangon Mexican restaurant as a floor supervisor

Responsibilities:

General floor operation (weekly promotion, check email and attendance staff, round check the whole restaurant)

End of the day sale reporting

Report on customer complain, food complimentary, maintenance action.

Arrange staff duty Rota

Weekly SOP meeting, Delivery sale report, Demographic, Staff Attendance report

Monthly sale, inventory, attendance, report

Training staff Customer Service, Hygiene, English language, Food and beverage.

Achievements-understand how to reporting, manage cost control, arrange duty Rota, plaining

EMPLOYMENT HISTORY 3

2019 to 2022 in Myanmar at JAZZ Café Bar Yangon Night Market as a Bar Manager

Achievements-well known knowledge of new opening operation.

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