Professional Profile

My passion lies in safeguarding digital infrastructures from evolving cyber threats. With a deep understanding of network protocols, security frameworks, and vulnerability assessment techniques, I am dedicated to fortifying organizations' defenses and preserving the integrity of their data. I possess strong analytical skills and an innate ability to identify potential vulnerabilities, allowing me to proactively devise and implement robust security measures. My goal is to continuously stay ahead of the curve by keeping up with emerging technologies and industry best practices. I aim to contribute to a safer and more secure digital landscape. I am currently certified with CompTia A+, Microsoft (MCP), Cisco CCENT and Sans GIAC GSEC. In progress certifications include Security+, Palo Alto, CEH, and Cisco CCNA.

Experience

DefendEdge, SOC Analyst (Intern), Nashville, TN (Remote) 01/2023 – 03/2023

Perform daily log monitoring, risk-based threat intelligence, network assessments and security audits using applicable tools such as SIEM and EDR,

Resolve client tickets by triaging and coordinating incident responses using the JIRA ticketing system.

Achieved fluency on FortiNETdevices including FortiSIEM, FortiMail for security analysis.

PwC, Cyber Risk and Regulation Consultant, Chicago, IL 11/2021 – 11/2022

Researched cybersecurity criteria, security systems, and validation procedures.

Probed and provided security solutions referencing business standard analysis criteria.

Delivered official reports that summarize test findings.

CyberUP (PwC), Cyber Risk and Regulation Consultant Apprenticeship, Saint Louis, MO 08/2021 – 11/2021

Worked closely with IT departments to correct specific online safety problems.

Worked with managers, engineers, and other security analysts to decrease risks for an organization.

Planned and design security architectures for IT projects.

DFin Solutions, Care Center Technician, Downers Grove, IL, 09/2019 – 08/2021

Answered queued calls regarding desktops, printers, and user account maintenance.

Documented, tracked and monitored trouble calls and alarms and responded to outstanding tickets.

Provided written communication by contributing to technical and knowledgebase articles.

Strategic Staffing Solutions (MacNeal Hospital-Temp), Desktop Support, Berwyn, IL 05/2019 to 09/2019

Assist IT department with the deployment of Desktops, Monitors and printers for the Hospital merger.

TekSystems (MB Financial-Temp), Operations Technician, Rosemont, IL 12/2018 to 04/2019

Monitor infrastructure components, production printouts, reports, and files to ensure optimal performance and uphold quality standards.

Analyzed, diagnosed, and resolved system errors, malfunctions, misconfigurations, and job stoppages to maintain services, enhance capabilities, and prevent system outages.

TekSystems (Transdev-Temp), Desktop Support, Lombard, IL 04/2018 to 10/2018

Provided Level I technical support which includes Fortinet firewall.

Configured and implemented Active Directory Protocols DHCP/DNS

Supported Cisco Teleconference and in-house meeting set up

TekSystems (Microsoft-Temp), Data Center Technician/Desktop Support, Northlake, IL 12/2017 to 03/2018

Executed on-site, hands-on physical infrastructure activity for IT equipment (such as Servers, NetDevices, SANs, Windows OS Support, etc.)

Physical cabled, parts/component replacements, physical hardware troubleshooting, and highlighting challenges – to enable efficient support of these DC operations.

Executing work-orders via ticketing queues and systems in a fast-paced environment

Erickson Dental Technologies (contract), Network Support Technician, Rolling Meadows, IL, 04/2017 to 12/2017

Installed workstations (Win 7 and 10), servers, routers, switches, and other networking components.

Office 365 deployment and administered and supported Office 365 and MS Exchange policies.

Provided support in person, or over the phone in a call center environment.

FIS Global (Sedgwick-Contract), System Admin/Desktop Support, Chicago, IL, 09/2016 to 02/2017

Active Directory requests set up of network IDs/email accounts and remote desktop support.

Installed, maintained, and upgraded internal computer hardware and software systems.

Assisted Networking team with replacement and connections of EOL Cisco routers and switch.

PC Connection (Mesirow-Contract), Desktop Support/Help Desk, Chicago, IL, 04/2015 – 09/2016

Provided first level diagnosis for potential resolution and direct other calls to the other members.

Monitored tickets and prioritized work for the analysts and engineers.

Processed new hire, term and move requests, created work items within the ticketing system.

SmartSource (Northwestern Memorial Hospital-Contract), Desktop Support, Chicago, IL, 01/2015 – 04/2015

Reimaged and deployed equipment under the direct supervision of NWMH supervisor.

Refresh/Deployment of a new operating system (Win 7 and Win10 VM ThinClient).

Apex System (Catholic Charities-Contract), Desktop Support/Field Tech, Chicago, IL, 03/2014 – 10/2014

Provided technical support to employees that were within my geographically assigned region.

Utilized junior level network administrator knowledge of switches to confirm connectivity for new desktop installation.

Created, logged, and updated tickets within the HelpStar (Service Pro) ticketing system.

MNJ Technology Services, Level 1 Help Desk, Naperville, IL, 07/2013 – 02/2014

Answered queued technical support calls regarding PCs printers, PBX telephones and user account.

Documented, tracked, and monitored trouble calls and alarms and responded to outstanding tickets.

Utilized ConnectWise ticketing system for ticket processing.

Robert Half Staffing (Federal Signal-Contract), Desktop Support, University Park, IL, 10/2012 – 07/2013

Provided desktop support for staff at Federal Signal consisting of break/fix and account reset.

Configured Wireless and LAN network assistance to customers.

PC refresh – from Windows XP to Windows 7 along with software deployment.

Encore Staffing (Ulta Beauty-Temp), Technical Support / Help Desk, Bolingbrook, IL, 08/2012 – 10/2012

Provided local and remote desktop support for field Technicians.

Utilized Remote Desktop Connection and Tivoli Endpoint Manager for remote connection.

Acted as first point of contact for some BMC Remedy issues/tickets, escalating as needed.

SmartSource Staffing (Alcatel-Lucent-Temp), PC Refresh/Help Desk Tech, Naperville, IL, 10/2011 – 05/2012

Provided data migration from the staff’s old portable computer to their new portable computer.

Used Oscar, Octopus and DMTMigration Tool for data migration and system upgrade.

Deployed, imaged, and installed application Windows XP and Windows 7 operating systems.

Leapfrog Technology Group, System Administrator Internship, Chicago, IL, 08/2011 – 10/2011

Deployed Windows 7 and Server 2008 via advanced active directory and design implementation.

Microsoft server and workstation migration using light touch data management technology.

Configured DNS, DHCP, and Active directory (AD) on the server.

Education

NexGenT - Full Stack Network Engineer Program 01/2023 - Present

24-week (Part-time) intensive military-grade program. 480hrs (Part-time) of training, education, simulations, hands on experience and project management that includes a skills qualification check and required passing of written examinations. 280hrs of CCNA 200-301 exam preparation

NexGenT - Cyber Security Specialist Program 06/2023- Present

24-week (Part-time) intensive military-grade program. 480 hours (Part-time (Full-time) of training, education, and hands-on project experience. Network Architectures and Networking for Cyber Security, Cyber Range Testing, Hacker Week, Labs and Skills Qualification Check

Regent University, Cybersecurity, Graduated - May 2019

Master’s Degree, Cybersecurity Studies, Virginia Beach, VA,

DeVry University, Computer Technology, Graduated - February 2017

Bachelors in network technologies GPA: 2.87

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