Customer Service Nursing Assistant
Resume:
Jalisa Johnson
Green Bay, WI *****
******.**********@*****.***
Work Experience
PCW (Personal Care Worker)
Stat - Appleton, WI
August 2019 to Present
• Completed ADL's
• Took vital signs and charted daily
• Cared for a diverse Population
• Reported changes in clients to supervisor
PCW (Personal Care Worker)
Marla Vista - Green Bay, WI
May 2019 to August 2019
Same as above
CNA (Certified Nursing Assistant)
Hilltop Manor - Union, MS
June 2018 to April 2019
• Skills from above
• Assisting with colostomy and catheter care
• Answered multi-line phones
• Took patients to appointments
CNA (Certified Nursing Assistant)
Bedford Care Center - Newton, MS
January 2017 to August 2018
• Leadership responsibilities
• Responsible for 4 staff members
Customer Service Representative, Cashier, Key Holder Walmart - Newton, MS
October 2015 to January 2017
Education
Associate's degree in Medical Assistant
Trident University - Cypress, CA
January 2021
Skills
• Exceptional Customer Service
• Medical Billing and Coding Certificate (2 years)
• Ability to work with diverse customers
• Positive, Professional behavior at all times
• Ability to work Independent or within a team
• Understanding of Medical Terminology
• Very dependable and reliable
• Certified CNA, CPR Certified (10+ years)
• Willing to take on new responsibilities
• Driven and self-motivated, self-starter
• Copy, file and complete paper or electronic documents
• Computer Skills, Data Entry, Utilize computer software programs
• CPT Coding
• EMR Systems (3 years)
• ICD-10
• Medical Billing (2 years)
• Medical Records (5 years)
• Patient Care
• ICD-9
• Catheter Care
• Medical Office Experience (6 years)
• Insurance Verification
• Medical Scheduling
• Vital Signs (9 years)
• Transcription (2 years)
• Laundry
• Anatomy Knowledge
• Hospital Experience
• Triage
• Phlebotomy (Less than 1 year)
• Clerical Experience (3 years)
• ICD Coding (2 years)
• Quality Assurance
• Physiology Knowledge
• HIPAA
• Experience Administering Injections
• Meal Preparation
• Epic
Certifications and Licenses
First Aid Certification
First Aid Certification
CNA
CPR Certification
CNA
CPR Certification
National Certified Medical Assistant
February 2021 to July 2023
Assessments
Nursing assistant skills — Completed
October 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Completed
Work style: Reliability — Expert
July 2020
Tendency to be dependable and come to work
Full results: Expert
Work motivation — Proficient
July 2020
Level of motivation and discipline applied toward work Full results: Proficient
Electronic health records: Best practices — Completed October 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Took the phlebotomist class at nwtc passed all required class except the phlebotomy class . I had a d but i need a c . Due to covid I came out the class with a C. I have had experience from class and I am also in school for medical assistant. I have also graduated for medical billing and coding. I am just waiting to test.
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