PROFESSIONAL SUMMARY: Student services specialist with more than 10 years of work experience in higher education. History of strong student support and ability to assist students from their start on through graduation. Strong skills in customer services, advocacy, and technology.

EDUCATION:

2nd M.S.Ed. NIU College of Education. Department of Education, Technology, Research and Assessment Fall 2018

1st.M.S. Ed.NIU College of Education in Counseling, Adult and Higher Education; May 2013

Northern Illinois University, G.P.A. 3.067/4.0

*Internship focused area: T R I O Student Support Services, Student Affairs and Student Development: Admission, Retention and Graduation Specialist Mentorship

Bachelor of General Studies, May 2011

Northern Illinois University, DeKalb, IL G.P.A. 3.12/4.0

Associates Degree in Social Science, May 2008

Kishwaukee Community College, Malta, IL

WORK HISTORY: HIGHER EDUCATION AND POSTSECONDARY

Intern, T R I O Student Support Services, Northern Illinois University, September 2012-May 2013

•Assisted students with all aspects of adjusting to success in college life.

•Provided students with support services and extra help as needed to retain and advance the student to graduation, employment, and graduate school.

Communication Department of University Information: ( I T S), Northern Illinois University, August 2011-April 2014

•Utilized my problem solving skills to find helpful information for callers

•Served as an informational assistant/advisor

•Collaborated with team to provide clients with the best information

Computer Lab Attendant, Information Technology Services, Kishwaukee College, Malta, IL, September 2006-May 2008

•Assisted students, faculty, and staff with accessing and retrieving information

•Repaired, cleaned and maintained computers

Guest Instructor/Sub-Instructor, DeKalb School District 428, May 2009-Present

•Provide general instruction and supervision for students, K-12

•Assist with programming and supported other teachers

OTHER WORK EXPERIENCE

Caregiver, Family Senior Care Services Department of Family Services, Harvey, IL March2005-April2006

InfoTech and Researcher, Kishwaukee College Library, Malta, IL January2000-March 2005

Sanitation Worker, Department of Streets and Sanitation, Chicago, IL June 1990-November1998

Police Officer (Retired), Chicago State University, Chicago, IL. August 1983-December 1987

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