TARA HEARD ad2vmk@r.postjobfree.com 913-***-****

An Experienced, strong communicated, leadership role, and customer service skills. Proficient in inventory management, fulfillment operations, and team development.

Work Experience

Walmart, Olathe, KS

Ship from Store Supervisor, 2012-2016

- Led a team of 15 hourly team members, including interviewing, training, coaching, and evaluating their daily productivity and performance

- Managed the pick, pack, and ship fulfillment process for online orders, ensuring accuracy, timeliness, and customer satisfaction

- Oversaw the inventory management of both floor and back room merchandise, reducing discrepancies by 50% and increasing availability by 40%

- Implemented a standardized procedure for handling returns, exchanges, and damaged items, improving efficiency and customer service

BBs Grill, Olathe, KS

General Manager, 2011

- Supervised the daily operations of the restaurant, including staff scheduling, food ordering, budgeting, and quality control

- Handled customer complaints and feedback, resolving issues and ensuring repeat business

- Maintained a safe and sanitary work environment, complying with health and safety regulations and standards

Austin’s Bar and Grill, Olathe, KS

Shift Manager/Bartender/Server/Expo, 2006-2011

- Performed various roles in the restaurant, such as managing the shift, preparing and serving drinks, taking and delivering orders, and expediting food

- Provided excellent customer service, building rapport with guests and ensuring their satisfaction

- Trained and mentored new staff members, sharing best practices and tips for success

- Assisted with inventory, cash handling, and closing duties, ensuring accuracy and security

Skills

- Communication, Leadership, Customer service, Inventory management, Fulfillment operations, Team development, Marketing, Budgeting, Microsoft online, P O S Systems

Education

Johnson County Community College;

-Marketing and Paralegal, 2003-2005, 2011,2020-2021

National American university;

- Business administration,2023-2024

Spring Hill high school;

-High School Diploma, 2003

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