CARLOS MALDONADO

Email: ad2vfc@r.postjobfree.com

Cell Phone: 619-***-****

SUMMARY

A hands-on accomplished team leader and IT resource, well versed in various aspects of supporting and running successful IT operations including management, large scale technical projects (including standardization, mergers, acquisitions and right- sizing), supporting multiple local and remote sites, having contributed to numerous cost-saving initiatives. Multi-faceted communicator with strong organizational and technical capabilities. Possess a solid understanding of converting business requirements into action driven processes and objectives. I have excelled in creating both teams and processes where there is a lack of foundation. Tech mentality, able to figure out the new and unknown by doing research and being creative with resources. EDUCATION/ CERTIFICATIONS

• ITT Technical Institute Electronics Engineering

• Southwestern College Computer Science

• University of Phoenix MCSE Courses (MCP)

• Kaizen 5S

• ITIL Foundation

SKILLS

• Active Directory, Exchange, Azure

• Networking (including cabling)

• Windows 9x-11 / Apple OS

• Encryption software

• iOs, Android Mobile devices

• MDM (OKTA, MaaS360,

ActiveSync, BES, AirWatch,

Intune)

• Data Backup

• ServiceNow, Remedy,

ConnectWise, SalesForce

• Familiar with HIPPA and Validation

• Basic C++, XML, PowerShell, VB,

scripting

• Retail Services (Setting up,

maintaining and troubleshooting

Intel, HP, Dell displays)

• Office 365 Portal

• Citrix, VMWare, AWS

• VPN (including RSA tokens)

• Web / Email Hosting

• SQL Server

• Legacy hardware / software

• Printers (including label printers) / Plotters

• Handheld scanners

• Linux BackTrack, Python

• Avaya, Unity and Unified Messaging, WebEx voice, Akkadian

• Document repositories such as Sharepoint

• Imaging (Dell Kace, Ghost, Adaptiva, SCCM), JAMF

• LogMe In, TeamViewer, Bomgar, ScreenConnect

• SCCM, BigFix

• Executive, convension, showcase and keynote setup and support

EXPERIENCE

Feb, 2018 – Nov, 2023 EUC Desktop Technician III, Stewart Title, San Diego, CA

• Provide day to day IT support to all internal customers (walk-ups, phone, voicemail and email)

• Troubleshoot IT issues (computer, mobile devices, desk phone and network related issues)

• Work with management on local issues to ensure policies are followed

• Work with other IT groups in the organization to resolve user issues

• Computer reimaging (with data migration)

• Migration and acquisition projects

• Equipment deployment

• Remote user support

Oct, 2017 – Jan, 2018 MSP Technician, Worked with an agency that supported multiple companies., San Diego, CA

• Migration support for Intune, OneDrive, Office 365 and Skype for Business

• Provide day to day IT support to all internal customers (walk-ups, phone, voicemail and email)

• Troubleshoot Office 365 migration issues which include (Windows, Mac, iPhone, iPad, and Android mobile devices)

• Computer reimaging (with data migration)

• Remote user support and data migration

• Active Directory account management

• Application deployment

• Equipment deployment

Apr, 2017- Oct, 2017 Senior Desktop Support Specialist, Illumina Inc., San Diego, CA

• Acted as a senior technician and provided day to day IT support to all internal customers (walk- ups, phone, voicemail and email) as well as supported my peers

• Support Windows/Apple hardware and software in an office and lab environment

• Computer refreshes (which include imaging system and migrating data)

• Data migration, Application and Equipment deployment

• Mobile device setup and troubleshooting

• White Glove executive support

• Active Directory support

• Remote user support

Feb, 2011- Mar, 2017 Site Support Technician III, Alere Inc., San Diego, CA

• Lead tech managed and worked with IT Team

• Supported remote sites across West Coast of the U.S. in a 24/7 environment

• Assisted with establishing, integrating and migrating IT support at acquired sites / companies

• Project management, hardware refreshes, domain migrations, deploying software, expanding labs, merging offices, large scale projects such as integrating newly acquired companies, support for new buildings (which included network cabling, networking equipment, planning, coordination with other departments, contractors, etc.)

• Acted as a liaison between several different internal IT groups to meet organizational needs or to improve IT Site Support

• Assisted in the implementation of ITIL practices within the organization

• Provided day to day IT support as a technician. Duties included supporting, telephony, hardware and software, creating new images, managing accounts in active directory and standard end user service support (walk-ups, over the phone and email)

• Provided training other technicians as well as solving complex problems

• Executive Support (offsite, residential, special events, individual support, out of state travel)

• On Call support in a 24/7 environment

• Office 365 migration and post support

• Support for labs and manufacturing legacy and validated systems

• Audio / Web and video conferencing support

• Managed AD and Exchange objects, created distribution lists, shared mailboxes, modifying attributes, email forwarding

• Storage and server management and backups. Create/manage shares, troubleshoot permissions

• Supported validated, legacy, nonstandard systems, which included nonstandard solutions such as physical to physical, physical to virtual, virtual to physical

• Acted as a high-level technical resource and a liaison between several different internal IT groups and sites to meet organizational needs or to improve IT Site Support and implement standards

• Supported proprietary applications, instruments, tools and other hardware

• Developed and maintained internal knowledge base OTHER PAST WORK EXPERIENCE

Feb, 2010- Feb, 2011 Helpdesk Technician II, Solar Turbines., San Diego, CA Nov, 2009- Mar, 2010 Project Technical Lead Bank Refresh, Outsource Technical., San Diego, CA Oct, 2009- Nov, 2009 IT Project Specialist (WAMU/Chase conversion Project) Bank Refresh, Insight., San Diego, CA Oct, 2008- Oct, 2009 Tier 2 Technical Support, Sony., San Diego, CA Sep, 2006- Jan, 2008 Technical Support, Internet Crusade/Real Estate Electronic., San Diego, CA Nov, 1998- Sep, 2006 Tier 2 Technical Support, Cox Communications., San Diego, CA

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