Mary Neel

Customer Service Representative

Shelby, NC 28150

ad2vdz@r.postjobfree.com

704-***-****

1. Customer Service Representative

2. Retail Management

3. Doing Bank Deposits

4. Doing orders for groceries, soda, chips, beer, and coffee 5. Managing a crew of up to 8 employees

6. Getting store ready to open

Authorized to work in the US for any employer

Work Experience

Store Manager

Sam's Shop-n-Go - Barrackville, WV

January 2007 to August 2011

1. Prepare store for opening or closing (depending on shift) 2. Do bank deposits from previous day.

3. Manage crew of 6 employees

4. Clean and Stock shelves and coolers

5. Keep trash changed

Cashier/Customer Service

Go-Mart, Inc. - Fairmont, WV

July 2006 to December 2006

1. Operate Ruby system cash register

2. Operate WV Lottery machine

3. Sell and cash in WV Lottery tickets

4. Count down register drawer at end of shift

5. Stock and clean shelves and coolers

6. Sweep and Mop floors (sweep rugs)

Retail Store Manager

Sam's Shop-n-Go #3 - Fairmont, WV

July 2002 to January 2006

1. Do store deposit from day before

2. Get store ready for opening

3. Manage and scheduling of 8 employees

4. Ordering of all merchandise for daily store operation 5. Clean and stock shelves and coolers

6. Put away all incoming orders

7. Do daily and weekly paperwork

Customer Service Representative

Aegis Telecommunications, Inc. - Fairmont, WV

June 2001 to December 2001

1. Answer incoming calls from Verizon Cell phone customers 2. Assist callers with service and billing questions 3. Escalate calls to supervisor, when required

4. Keep call time down to a minimum

Customer Service Representative

TeleTech Telecommunications, Inc. - Morgantown, WV January 2001 to May 2001

1. Answer inbound calls from customers of a cable company, and a bank 2. Answer service and billing questions, and answer questions about customer bank accounts 3. Provide superior customer service

Education

Associate's degree in Business Management

University of Phoenix-Online Campus - Phoenix, AZ

May 2005 to June 2007

GED in General Studies

North Central (WV) OIC - Fairmont, WV

May 1986 to July 1986

Skills

• Negotiation

• Interviewing

• Employee orientation

• Recruiting

• Customer service

• Inventory control

• Team management

• Shift management

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