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Customer Service Project Management

Location:
Murfreesboro, TN
Posted:
January 17, 2024

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Resume:

PROFILE

A personable, detail-oriented executive with 35 + years’ experience demonstrating year- over-year improvements in sales and marketing efforts, operations, estimating, revenue generation, customer service ratings and team productivity within the Plumbing & HVAC industry. Strong and decisive leader with excellent analytical, organizational, communication, team building and planning skills. Strong estimating skills using FastPipe & Quote Express estimating software. Maintains an uncompromising focus on high quality standards and production. Excels at turning under-producing individuals into teams that work efficiently and exceed all expectations.

Customer service oriented and excellent at performing crisis management while ensuring customer loyalty and retention.

CONTACT

PHONE:

615-***-****

EMAIL:

ad2vdl@r.postjobfree.com

ROBERT SIMPSON 4TH GENERATION MASTER PLUMBING EXECUTIVE

Murfreesboro, TN 37128

EDUCATION / PROFESSIONAL TRAINING

State of CT Capitol Community College

1988-1992 4 Year Accredited School Hartford, CT

Plumbing / Hydronic Heating / Engineering

Held (2) Master Trade Licenses

WORK EXPERIENCE

MMC Contractors, -Senior Estimator – Plumbing & HVAC

2022-Present

Commercial, Industrial HVAC & Plumbing Estimating, budgeting, Design development, Design Build, Value engineering, all size projects, averaging around 5 to 20 million. Health care, Data centers. Utilizing Quote Express

Parker & Arntz Plumbing, Heating Inc. -Senior Plumbing Estimator

2021-2002

Commercial plumbing Design Build, estimating all size projects averaging around 3 million. Value Engineering, Design Development. Multi story buildings, juggling multiple projects meeting deadlines and providing budget and Competitive pricing. Utilizing FastPipe estimating Software – worked remote.

Hiller Commercial Services -Senior Project Manger

2018–2021

Commercial plumbing Design Build, Estimating & Take offs, Sold 960k @ 58 percent GPM. Project Management, Team building, pre- construction through final. Arbitration when needed.

Environmental Engineering, Inc- Department Manger – Plumbing operations

2016–2018

Startup Plumbing Division in established Mechanical contracting company, role included estimating, Scheduling, AIA Billing, project management, interviewing employees, On-boarding new hires, Staff development, preparing construction documents, procurement, arbitration. Utilizing FastPipe – Family moved to TN.

Saucier Mechanical Services, Department Manger – Plumbing operations

2015–2016

Startup Plumbing division in well-established Mechanical contracting company, all aspects of business and project management, running service and construction projects, estimating, commercial boiler replacement / repairs.

AAA Plumbing and Heating, LLC, Operations Manger

2014–2015

General Operations of Plumbing & HVAC Company. Responsible for staff, estimating, Arbitration, preconstruction, overseeing payroll, interviewing / Team building.

Sarracco Mechanical Services, Inc., Master Plumber

2012-2014

Mentor. Trouble shooting, service, install and design of complex plumbing and piping systems, estimating, project management.

Weston and Sampson, Master Plumber

2009-2012

Responsible for Plumbing, Construction, Maintenance and Repair of Wastewater Treatment Facilities. Sewer and Water Booster stations in CT, NH, PA, and MA. Advanced plumbing utilizing Stainless Steel, Ductile Iron, Schedule 80. Well versed in controls, single and three phase motors.

R.W. Simpson & Son Plumbing, Journeyman Plumber

1988-2009

Became a Fourth-Generation master plumber in the family. Started apprenticeship in 1988 under Father and Grandfather, who were also Master Plumbers

All aspects of Plumbing and Piping including New Construction and Service.

Large Housing projects, Hydronic Heating, Boilers



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