Account Representative Client Services

SANDRA N. RAMOS ad2vct@r.postjobfree.com 214-***-****

EXPERIENCE

****- **** ********* ****** ******* Plano, TX

****- **** ***** ******* ********* Corinth, TX

Portfolio Analisyst/Account Supervisor

Customer communications and service.

Located debtor via various softwares, such as Lexis Nexius, Fast Data and Credit Commander.

Manage accounts and calls that account representative were unable to handle.

Performed administrative duties such as faxing extension documents, mail bill statements and Cure letters.

Communicate with dealerships to ensure unit delivery of voluntary repos and surrenders, verify mileage and obtain condition reports.

Confirm customer bankruptcies and contact lawyers for case information.

2010-2014 City Of Dallas- Community Service Worker WIC Program

Provide WIC client services and perform administrative duties that support WIC clinic operations

Maintain strict confidentiality of all participant information

Provide counseling and support throughout the pregnancy and during breastfeeding using counseling skills acquired during training

Provides information on additional sources of help to the breastfeeding mother

Use accepted communication skills & ability to follow-up with participants through regular phone contact

2015 Dallas County Hospital

providing patient centered care and operational support to the medical team to ensure an optimal patient experience.

Coordinates activities in the clinical areas and facilities a smooth patient flow.

Assists with patient data collection, performs select screenings and completes medical office functions relevant to area/assignment

And providing excellence in patient care

2015- Present Dr. Richard T. May MD Opthalmology Dallas TX

Front Office Receptionist

performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.

patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory

policies are in compliance.

Answers phone calls and directs them appropriately

all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.

Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.

EDUCATION

1999–2003 Garland Senior High School Garland, TX

Diploma

2013-2014 PrimaMed Dallas TX

Medical Assistant/NCT / Phlebotomy

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