Customer Service Administrative Assistant

OBJECTIVE

Seeking to contribute my skills and enthusiasm for customer satisfaction to a dynamic team.

Markeya Culbreth

OFFICE PROFESSIONAL

Dedicated and results-oriented customer service professional with 10 years of experience in providing exceptional support to clients and customers. Proven track record of sales, accounting, resolving issues promptly and ensuring complete customer satisfaction. Adept at building rapport and fostering positive relationships to enhance the overall customer experience. Strong communication skills, both written and verbal, coupled with active listening abilities. Proficient in navigating complex situations and adept at multitasking in fast-paced environments.

CONTACT

*******.********@*****.***

410-***-****

14606 Fall Creek Bend CT.

Humble TX, 77396

EDUCATION

Baltimore City

Diploma, General Education

1999

Sojourner Douglass College,

Baltimore, MD

BA-Business Management

2005-2007

SKILLS

•Interpersonal communication

•Attention to detail

•Multi-tasking

•Analytical and Critical Thinking

•Problem-solving

•Prompt follow-up

•Written and verbal communication

SOFTWARE SKILLS

Microsoft Office, Microsoft Project,

Visio, Epic, Healthsource, MOSAIQ, ARIA

EXPERIENCE

PHARMACEUTICAL COURIER OFFICE COORDINATOR

QUICK DASH LLC. HUMBLE, TX 07/2021-PRESENT

Manages end-to-end logistics, account reconciliation, account management, billing, chargebacks, credit card payment processing, candidate onboarding, driver vetting, customer service, and driver retention. Proficient in contract negotiation to ensure streamlined operations.

MEDICAL OFFICE COORDINATOR II

JOHNS HOPKINS BAYVIEW SIDNEY KEMMEL CANCER CENTER BALTIMORE, MD 04/2020-08/2022

Provided extensive support for the Professor of Oncology and Director of Thoracic Oncology, Oncology, Radiation, Thoracic Surgery, and Hematology providers, handling tasks from scheduling appointments and insurance authorization to CRM management. Acted as a global patient liaison for many VIP patients, managed referrals, conducted training for new hires, optimized electronic medical records, and facilitated research document gathering. Ensured accurate data collection, ordered pathology tests, developed departmental relationships, and offered administrative support for multi-disciplinary clinics. Also, served as a COVID-19 Compliance Auditor, processed medical records requests, prior authorizations and ensured precise code correction, all while delivering superior customer service.

ADMINISTRATIVE ASSISTANT

UNIVERSITY OF MARYLAND MEDICAL CENTER RANDSTAD BALTIMORE, MD 02/2017-05/2019

Administrative Assistant – Proton Treatment Center/Radiation Oncology

Admin Assistant for the Operations Manager of Oncology. Acted as a patient liaison, managing document collection for chart placement, billing, and insurance verification.

Contact this candidate