Andrew Buzzanca

Contact Information: 908-***-**** or ad2vbm@r.postjobfree.com

EDUCATION Marist College, Poughkeepsie, NY

Bachelor of Science in Information Technology

Major: Information Technology

Graduated: May 2019

SKILLS: Proficient in Windows, Microsoft Active directory, HTML, VMware, Microsoft Office 365, Cisco AnyConnect, Microsoft Exchange, G-suite, and Google Administrative Console, PowerShell, Microsoft Intune, TeamViewer, Remote Desktop

EXPERIENCE:

Information Technology L2 Support Analyst, Bausch + Lomb, Bridgewater, New Jersey June 2022- October 2023

●Technical Support Team Lead for the New Jersey Office

●Responsible for troubleshooting, updating, and resolving IT Service tickets through Service Now

●Configure Laptops for employee upgrades and onboardings

●Manage Office printers (supplies, maintenance, part swaps)

●Asset Management consisting of collecting devices from offboarded employees, tracking machines through service now, working with Vendors to return leased devices

●Mobile Device Management through Intune (wiping devices, pushing updates, device uploads for Autopilot enrollment, and Company portal applications)

●Onsite Technical support for the Executive Committee (C Level Executives)

●Work with the Legal department to back up any company owned devices on Legal Hold

●PowerShell scripting to upload devices and remove devices from Intune

Information Technology Support, MetTel, Holmdel, New Jersey November 2021- June 2022

●Responsible for supporting the New Jersey office as the main point of contact for IT request and incidents

●Working in Windows 10, O365, Active Directory environment.

●Use ServiceNow a ticketing system to update, document, troubleshoot, and resolve IT request and incidents

●Installing and configurations new OS and require software’s on laptops and PCs

●Domain Join and set up new laptops for new hires and current employees and assist with onboarding new hires

●Resolving Active Directory, DNS and DHCP based technical issues for e.g., disabling user, unlocking users, reset password, making members of particular group

●Responsible for keeping inventory of all IT related equipment in my office including signed documentation when a user gets a new machine or hardware

●Work on projects including patching machine vulnerability to protect the integrity of the company’s private data

●Experience with Office 365, the exchange admin center, and okta multifactor authentication

Information Technology Specialist, DocGo/Ambulnz, New York, NY May 2021-August 2021

●Responsible for documenting and resolving help desk issues on a for internal employees in multiple offices on a helpdesk system.

●Installed and configured Windows 10 image on new and existing laptops

●Configuring new users’ profile and adding them into right groups based on raised ticket by HR dept

●Prepare laptops used to record patient information before they received covid-19 test and vaccinations

●Responsible for recording and keeping track our technology equipment through our helpdesk system

●Worked with Active directory, Remote desktop connection, Open VPN Connect

●Experience with Atera RMM which is IT Management software with the ability to install scripts and software directly onto employee workstations

●Domain Joined work machines for new hires

Information Technology Administrator, Enghouse Systems LTD, Rochelle Park,NJ Fall 2019-May 2021

●Supported two offices with everyday on-site IT support

●Responsible for documenting, troubleshooting, and completing Global helpdesk tickets

●Involved in IT Projects including installing bit locker on employees’ laptops, deploying the company image on new laptops for new hires, Migrating users’ laptops on to the company domain after company acquisitions

●Installed access points around the office and switches inside the data center

●Experience with Microsoft office applications and Microsoft Exchange

●Responsible for tracking and updating employee hardware within my offices

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