PROFESSIONAL

SUMMARY

SKILLS

WORK HISTORY

EDUCATION

HIROSHIM IRBY

310-***-**** ad2vas@r.postjobfree.com

Over 20 years of customer service and managing teams. Built and configured Windows and Mac domains. Maintained networks in a fast paced environments and im an excellent conversationalist. Mobile Device Management

Software Configuration

Cloud Computing

System Administration

Remote Support

Endpoint Security

SLA Management

Incident Response

JULY 2023-CURRENT

Innovation Technology Specialist Ac Transit Oakland, CA Vulnerability assessments and implementing patches and updates.

Provided technical assistance over phone and in person for over 1700 users.

Managed user security levels and gave accessibility to authorized personnel.

Implemented network procedures and standards.

APRIL 2022-JULY 2023

Senior Technician PCC Structurals San Leandro

Maintained over 100 PCs, networks and mobile devices. Scheduled software and hardware upgrades

Troubleshooted malfunctioning equipment throughout the Power Plant.

APRIL 2015-APRIL 2022

Computer Technician Specialist Geeks For You San Jose, CA Patiently walked individuals through basic troubleshooting tasks. Imaged computers for integration into company networks and systems.

Recovered critical information from data back ups to restore functionality.

NOVEMBER 2021

Udemy A+ Certification,

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