Customer Service Operating Room
Resume:
SYS
SAMANTHA SHEAD
OBJECTIVE
EXPERIENCE
Results-driven professional seeking a challenging position in Case Management/Social Work. Committed to delivering exceptional performance, contributing to organizational success, and utilizing strong analytical and problem-solving skills.
Sales Operations Analyst, Cigna
1640 Dallas Pkwy, Plano, TX
8/2022 - Present
- Verify licensing and contracting for agents and agencies to ensure accurate producer commission payments.
- Maintain compliance with regulations and policies to ensure smooth operations.
- Collaborate with cross-functional teams to streamline processes and enhance operational efficiency.
Lead Operating Room Scheduler, HCA
3535 S I-35, Denton, TX
12/2021 - 8/2022
- Promptly schedule phone and faxed requests, managing complex interdepartmental scheduling.
- Accurately utilize scheduling system features and maintain up-to-date information.
- Generate reports and spreadsheets for management, supporting informed decision-making.
- Provide excellent customer service to physicians, office staff, and patients, addressing inquiries and scheduling appointments.
- Manage inventory of operating room supplies and handle ordering.
Customer Representative, FEMA
3900 Karina St, Corinth, TX
6/2021 - 8/2021
- Serve as the primary point of contact for disaster assistance inquiries by telephone.
- Conduct interviews with survivors affected by declared disasters, assessing needs and providing guidance.
- Determine applicant eligibility and refer individuals to relevant programs and resources.
- Conduct verification activities and ensure accurate information dissemination.
Benefits Analyst, CVS Health
750 W. John Carpenter Fwy, Irving, TX
12/2017 - 12/2021
- Analyze federal/state client benefit requests, identifying optimal operational approaches.
- Provide high-quality customer service, resolving benefit-related inquiries and issues.
- Validate coding accuracy to prevent financial impact and ensure client/participant satisfaction.
Precertification, United Healthcare
1311 W. President George Bush Hwy, Richardson, TX
8/2005 - 10/2017
- Collaborate with healthcare providers and the clinical team to manage service requests.
- Process referrals, prior authorizations, and triage cases for Clinical Coverage Review.
- Handle inquiries from members and providers, delivering efficient and accurate resolutions.
- Maintain detailed documentation and deliver excellent customer service.
SKILLS
EDUCATION
Customer Service
Communication
Analytical Skills
Problem Solving
Teamwork
Organizational Skills
Compliance
Time Management
adaptability
Master of Social Work
University of Texas Arlington, Arlington, Tx Anticipated: May 2025
Bachelor's degree in integrative studies
University of North Texas, Denton, Tx, united states 7/2023
Associate degree in science
Lone star college- university park, Houston, TX, united states 8/2021
LEADERSHIP EXPERIENCE
Lead scheduler
Lead petty officer in the navy.
Cashier supervisor
Career counselor
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