PAIGE HIRT

Technical Support Specialist

CONTACT

216-***-****

Call or E-mail

ad2v8t@r.postjobfree.com

PROFILE

Experienced It Specialist with a strong background in leadership. 4+ years of industry experience includes training 30+ members of staff, diagnosing hardware and software issues, troubleshooting solutions, coordinating multiple projects in addition to improving processes and documentation for companies such as MCPc, Spectrum, Technology Repair Group and Vox Mobile. Looking for an environment in which I can thrive with low downtime and a fast pace.

SKILLS

Microsoft office-4 years

Customer Service-6 years

Management-4 years

Money Handling-6 years

Sales (2 years)

Mobile phone service -Android-iOS-Windows XP- Windows 10- Cisco Webex- Microsoft Office Suite – LogMeIn Pro Remote Admin- HelpDesk- ServiceNow-VMWare – GSX – AirWatch – Active Directory – Azure – Windows Auto Pilot - 4 years

ConnectWise - Meraki – EPIC -Linux – Dell Network – Blancco – Command Center – Cherwell – Aloha POS - Kibana 6 Months

EXPERIENCE

IT support

Wendy’s Corporate, Remote, Ohio – Teksystems

2023- Current

Working over 100 tickets a week in Cherwell according to hierarchy of command center alerts

Accessing Aloha POS systems with VDI credentials

Loading, installing and uninstalling programs on POS systems

Troubleshooting and diagnosing error codes and other software problems and routing those tickets to the appropriate department

Resetting TRANS.logs and running command prompts on terminals using VDI

Bench Technician

MCPc, Brookpark, Ohio - Teksystems

2023-2023

Running and assessing devices, peripherals, hardware and annotating damages.

• Running Blancco and imaging on devices to customer specifications

• Walking through the warehouse to make sure devices aren't being forgotten or misplaced. Keeping up with warehouse team to make sure that devices are being Triaged by date and in the proper manner.

• Gathering Devices and creating the proper paperwork to get these devices to the recycling Facility.

• Using Intune and Azure to Remove devices from multiple companies Device Management systems and Active Directory.

• Training fellow employees on tasks, companies and many of the above listed duties to ensure everything is running smoothly

• Troubleshooting issues with Devices to determine what is wrong with hardware, Peripherals, KVM’s, Docks, Monitors/Displays

• Upgrading hardware within devices (RAM, HDD, SSD, Wi-Fi Cards) and Running Diagnostics

• Wiping, installing image, and joining MCPC devices to the domain for employees to use internally

Video, Internet and Cell phone repair

Customer Service Representative

Charter Communications, Spectrum, Garfield Heights, Ohio

2020-current

assisted customers over the phone with service problems

made appointments for technicians

reset password and account information

providing basic billing information

fast paced environment with low average handle time

Bench Technician

Technology Repair Group, Westlake, Ohio

2019-2020

Small electronics repair ranging from mobile scanners to small printers.

Submitting warranty information into a ticketing system for processing and payment.

Apple Care Technician

Vox Mobile, Independence, Ohio

2017-2019

AppleCare Advisor and Returns manager for multiple clients at Vox Mobile.

Processing returns for multiple clients

Preforming visual and mechanical inspections on mobile devices

Configuration, procurement, and deployment of mobile devices for companies and their employees

Team Lead

MarketSource, Cleveland, Ohio

2016-2017

Sales of prepaid and postpaid phones

Managed a team of 4-5 people

Made store schedule

Held team meetings to focus on driving sales

Customer Service Representative

Bridgestone Americas, Berea, Ohio

2015-2016

Handling customers call on the front lines

Upwards of 100+ calls a day

Basic billing and credit card accounts handling

Issuing credits

Customer Service Representative Supervisor

DialAmerica, Middleburg Heights, Ohio

2014-2016

Taking member calls for United HealthCare

Handling 10+ calls for hour outbound

Handling 50-100 calls per day inbound

Shift Manager-Mcdonalds

2011-2015

References

James Fowler - MCPc

216-***-****

Christian Martinez - MCPc

216-***-****

Ryan Powers – Teksystems

616-***-****

Contact this candidate