Alyssa

Higbee

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References

Alyssa Higbee

*** * ****** *******, ********* AZ, 86001

623-***-****

ad2v7d@r.postjobfree.com

*phone is preferred method of contact*

Samantha Webb- Manager at Massage Envy- 623-***-**** Bekah Reed- Manager at Massage Envy- 480-***-****

Elaina Centino- Manager at Chipotle- 480-***-****

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Skills

Leadership, problem solving,

communication, customer care,

online system experience, detail

oriented.

Quick learner and hard working individual. While in Flagstaff I have been working full time. I am a graduate of Liberty High School and West-Mec. I am looking to further my skills and learn new abilities for future use and to create more opportunities for success in my future career and I hope to become an invaluable asset to your team.

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Experience Massgae Envy/ Sales and Customer Service associate August 2023- Current 1235 S Plaza Way. Flagstaff AZ 86001 While at Massage Envy I have established relationships with guests and helped them understand benefits of regular services we provide in a personal and compassionate way. During this job I handle phone calls, emails, and in person inquires throughout the day as well as keep track of forms requested over these mediums. I have also gained experience with multiple computer applications, and feel extremely comfortable with using various scheduling, messaging, and data applications. I adapted very quickley to this job, far exceeding sales and skill expectaions set for me in a short period of time. Haven Montessori Charter School/ Teacher assistant October 2022- August 2023 621 W Clay Ave, Flagstaff AZ 86001 While at Haven I have learned how to handle unfamiliar situations and how to excel in a more formal job setting. This job has allowed me to form a stronger sense of patience as the majority of my time has been spent with 1-2 year olds and children with special needs. It has also provided me with more experience in keeping a clean and safe work environment during chaotic or disorganized days. Overall this job has allowed me to become more observant and taught me how to succeed under pressure.

Primrose School of Fletcher Heights/ Teacher assistant/float June 2022- August 2022 8270 W Lake Pleasant Pky, Peoria AZ 85382 During my time at Primrose I was entrusted with maintaining a classroom while providing one on one care for children from infancy to kindergarten age. This job required immense amounts of patience and compassion daily, which I enthusiastically provided. I also would help prepare and serve food while paying attention to each individual child's dietary needs. This position equipped me with outstanding de-escalation skills and a positive mindset. Home Depot/ flooring specialist

December 2021-June 2022 25650 N Lake Pleasant Pkwy, Peoria, AZ 85383 While employed at Home Depot I focused on customer satisfaction and communication, as well as coworker relations. I was required to quickly find resolutions to problems and learn constantly. I was also expected to maintain and organize a showroom along with various aisles. This position provided a great amount of technological experience through a scheduling and ordering system.

Tillys/ sale associate & cashier

June 2021 - August 2021, 7700 W Arrowhead Towne Center, Glendale, AZ At Tillys I communicated professionally with all customers and answered all questions with a smile, communicated and worked well with a large team, found alternative ways to meet customer needs, maintained store cleanliness, and created a comfortable environment for customers. Chipotle/ Take out specialist

December 2019 - December 2021, 9940 WHappyValleyPkwySte1040,Peoria, AZ While at Chipotle I held a main leadership role, handled customer communication in store and over the phone, trained new hires, kept my station clean and stocked at all times, worked in a fast paced and constantly changing environment where problem solving skills were used constantly, led my team on take out, ensured accuracy, communicated constantly with coworkers, amd provided outstanding service to every patron. Young Women's organization

2017-2020

Provided a multitude of volunteer opportunities and strengthened my leadership skills, I was at one point president of the Laurel branch and 1st counselor from 2018-2020.

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Education

Liberty High School

August 2018 - May 2022, 9621 W Speckled Gecko Dr, Peoria, AZ 85383 Graduated in May of 2022 with a GPA of 3.8

West-Mec Northwest Campus

August 2020 - May 2022, 13201 WGrandAve,Surprise, AZ 85374 West-Mec is a 2 year application based program focusing on law and government taken while in high school to provide extra education. This class focused on personal interactions and communication, safety skills, certifications,and training in management of handling heightened or stressful situations.

Northern Arizona University

August 2022 - May 2023

I was previously studying at NAUs Honors College. My major was forestry and although I had to pause my education due to finances, I plan on receiving my bachelors in science and later attending graduate school to earn a PhD in the coming years.

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