Melissa Lafler

***** ***** **** ****** *********, Michigan 49097 Cell 269-***-**** ad2v76@r.postjobfree.com OBJECTIVE

To obtain a position that challenges my communication and organizational skills, while expanding my customer service and shipping knowledge.

SUMMARY OF QUALIFICATIONS

Experienced Customer Service Specialist with proven abilities handling multiple priorities. Passionate about continued learning.

● Sustains focus on performance

● Dependable

● Independent

● Self Motivated

● Fast Learner

● Excellent interpersonal skills

● Critical thinker

● SAP Super User and Trainer

EXPERIENCE

Document Support Specialist – Pfizer Inc.

May 1999 – December 2008

● Maintain department documentation including GMP records

● Create production orders using MAPS

● Issue all essential records and labels

● Order production and office supplies; ensuring all deliveries are accurate and delivered within the required time-frame

● Perform administrative activities as requested

● Daily interaction with operators, team leaders and plant professionals to ensure work activity is organized and prepared for the department and troubleshoot when necessary

● Skills utilized daily include completing and prioritizing tasks with little or no direction, proactively anticipating colleague and department needs, making suggestions and taking initial action

Office Manager – KEY Media

October 2009 – January 2011

● Sorting and Filing all incoming documentation.

● Accounts payable.

● Accounts receivable.

● Balance Bank accounts

● Run Credit Card Transactions

Technical Writer – Atrium Staffing at Pfizer Inc.

January 2011 – April 2012

● Maintain department documentation including GMP records

● Create production orders using MAPS / SAP

● Issue all essential records and labels

● Update Batch records and Customer Facing Labels as requested using the appropriate change control methods.

API Formulation Operator Assistant – Pfizer Inc.

April 2012-July 2013

● Worked in Special Packaging / Milling and Micronizing departments.

● Maintain department documentation including GMP records

● Create production orders using SAP

● Issue all essential records and labels

● Update Batch records as requested using the appropriate change control methods.

● Order Production Supplies.

● Interact with the customer to ensure orders are delivered accurately and within the due date.

● Order Office Supplies as needed.

PAT II (Production Activity Technician) – Pfizer Inc. July 2013- November 2015

● Currently supporting the Fermentation/Isolation areas.

● Maintain department documentation including GMP records

● Create, release and maintain production orders using SAP

● Issue all essential records and labels

● Attend SAP optimization team meetings as requested Customer Service Specialist - Pfizer CentreOne

November 2015-February 2024

● Process purchase orders from receipt through delivery

● Communicate with customers regarding PO acceptance, problem resolution, delivery issues, etc.

● Abide by customer confidentiality agreements

● Maintain and file order documentation in the proper electronic storage location

● Ensure material aligns with customers specifications prior to filling the order COMPUTER EXPERIENCE

● Microsoft Office

● SalesForce

● Quickbooks

● ARIBA

● SAP

EDUCATION

Kalamazoo Valley Community College; Kalamazoo, Michigan August 1998 – June 2000

Completed classes in accounting, transcription and Microsoft systems Western International University; (affiliate of the University of Phoenix) Phoenix, Arizona Graduated December 2006

Associates Degree in Health Administration

REFERENCES

Andrea Messer, Demand Supply Manager, Pfizer Inc., Kalamazoo MI, 269-***-**** Janice Nash, Customer Service Specialist, Pfizer Inc., Kalamazoo MI, 269-***-**** Olivier Roux, Account Manager, Pfizer Inc., Kalamazoo MI, 269-***-****

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