Sasha Johnson

Greensboro, NC

ad2v6m@r.postjobfree.com

+1-347-***-****

My Mission: Consistently provide client experiences focused on what they value most. North Carolina 27410

• Organizational leadership

• Prioritization

• Talent & Development Optimization

Willing to relocate: Anywhere

Work Experience

Inventory Specialist

PICS - Greensboro, NC

August 2023 to Present

Travelling within and outside of Greensboro NC to places like Raleigh Durham, Kernersville Highpoint, Siler City. Virginia m, etc. counting inventory for supermarkets. Delivery Driver

Spark - Greensboro, NC

June 2022 to Present

• Delivered goods from Wal-Mart, Advance Auto Parts and Sams Club

• Shopped orders, inspected produce before delivery

• Drive long distances

Welder

GTCC - Greensboro, NC

August 2020 to Present

Currently training for my certificate officially.

I have experience as a CNC through a training program and have continued my education and hands- on experience since 2020.

Enrolled in classes for mores opportunities and legitimacy.

• 10 hours Safety

• 20 hours Measurement, basic hand tools, grinding bevels on plate, clamp, and fit-up

• 34 hours GMAW Process & Theory, Machine Operation, and Welding

• Safety & Health of Welders

• Welding Symbol Interpretation

• Identification of the various electrode classifications

• Selection and set up of gas metal arc welding equipment

• Identification of the various weld defects and discontinuities

• Identification, preparation and fit-up of the various joint configurations

• Identification of GMA welding equipment parts

• Use of basic hand and power tools

• Performance of various welding exercises with GMAW equipment Tier 2 Customer Resolutions Technology

WebHelp - Winston-Salem, NC

June 2019 to May 2022

• Promotion acquired in 3 mos.

• Created and assigned cases

• Trained T2 & T1 reps thru chat and team video calls

• Chat, email, text and calls utilized for cx resolution

• Weekly and monthly progressive reports

Verizon Sales Representative

Verizon - New York, NY

January 2018 to July 2020

As a Verizon Wireless Sales Representative I was selling Verizon Wireless Service as Well as Internet Packages in Urban Areas for Commission and Base Pay. I was the top seller in my field and made a record sale my first day.

CNC Machinist

MakerSpace - New York, NY

November 2019 to April 2020

Trained as a CNC Apprentice at Makerspace and got job placements at Magellan Aerospace and Boyce Technologies.

Worked at Boyce Technologies then moved down to North Carolina during Covid While working at Boyce I fabricated metals and worked with electrical wiring. Customer Care Representive

Continuum Global Solutions - Greensboro, NC

September 2017 to May 2019

• Worked for patients using Aetna Insurance

• Took inbound and made outbound calls to patients, doctors and pharmacies

• Reviewed members insurance for Pharmacy specifics including but not limited to prescriptions, medications and coverage refills

• Transcribed data

Warehouse Associate Supervisor

Amazon Warehouse - New York, NY

November 2014 to August 2017

• Working in a warehouse, lifting, packing, assembling, organizing as well as doing inventory

• Rose up to management position within 6+ mos. Afforded my own team to supervise and train

• Used scanner, pallet jack, etc

Call Center/Customer Service Phone Operator Supervisor Specialist Universal Survey Center - New York, NY

November 2009 to October 2014

• Served as phone operator liaison for major companies

• Executed studies, troubleshooted-backend/front end support

• Handled clients and resolved calls thru cases and dispatch assignment

• Utilize various systems like Cisco, Avaya, Citrix as well as all aspects of Microsoft office.

• IT support/troubleshoot thru chat phone and video

• Transcription of customer data from physical to digital Education

Technical School in Fabrication

GTCC - Jamestown, NC

July 2023 to Present

Skills

• Data Entry (10+ years)

• Customer Service (10+ years)

• Computer Skills (10+ years)

• Computer Networking (10+ years)

• IT support (10+ years)

• Linux (10+ years)

• VPN (10+ years)

• Live chat

• E-commerce

• Customer support

• Operating systems

• Typing

• Software troubleshooting

• Help Desk

• Active Directory

• Microsoft Windows

• Network Support

• Salesforce (2 years)

• ServiceNow

• Documentation review

• LAN

• Network Administration

• VMWare

• DHCP

• Information Security

• VoIP

• Disaster Recovery

• Troubleshooting

• Welding

• CNC

Certifications and Licenses

CompTIA A+

ITIL Certification

MCSE

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