LinkedIn Sara Soto I have ** plus years in customer service, I would

also bring my positivity to the office. I have strong communication skills and would be an excellent addition to your office. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in the business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience in the customer care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

PROFESSIONAL SUMMARY

QUEST DISCOVERY SERVICES - CUSTOMER SERVICE

01/2000 - 04/2014

WORK HISTORY

Answered multi-phone line system and directed call to appropriate dept., answered client questions, filing, faxing, emailing clients progress on records, received excellent attendance award, 10-year award for length of service, award for exceptional client service

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Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

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Investigated and resolved customer inquiries and complaints quickly.

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Exhibited high energy and professionalism when dealing with clients and staff.

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• Trained new personnel regarding company operations, policies

SKILLS

• 20 years customer service

• Excellent communication skills

• Fast learner

• Hard worker

• Reliable

• Upbeat and Positive Personality

• Customer Data Confidentiality

• Communications Strategies

• Efficient and Detail-Oriented

• Courteous with Strong Service Mindset

• Interpretation and Translation Services

• Document and Records Management

McEd

Fresno, CA

CERTIFICATE: Business Administration

GPA: 3.5

University of Phoenix

Tempe, AZ • 09/2016

CERTIFICATE: Medical Insurance Billing

GPA: 4.0

McEd

Fresno, CA • 05/1993

Business Administration: Business

Administration And Management

EDUCATION

SARA SOTO E: ad2v5t@r.postjobfree.com

P: 559/929-2447

A: Fresno, Ca 93726

WWW: Bold Profile

STATE COMP. INSURANCE FUND - RECEPTIONIST

06/1999 - 12/1999

PBS Channel 18 - Telemarketer

Fresno, CA • 02/1999 - 05/1999

and services.

Cross-trained and provided back up for customer service managers.

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Answered multi-line phone system, filing, disbursed mail, copying files, set up conference room for meetings of clients and attorneys.

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Kept reception area clean and neat to give visitors positive first impression.

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Answered central telephone system and directed calls accordingly.

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Restocked supplies and placed purchase orders to maintain adequate stock levels.

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Directed incoming calls to internal personnel and departments, routing to best-qualified department.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity

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Answered questions about company offerings with

knowledgeable responses about products and services.

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Completed daily cold calling and outreach to build sales pipeline.

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Recorded contact information of customers and potential customers in internal database.

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Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.

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• Received donations for our annual auction

Handed out the donations to the winners of what was auctioned off

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LANGUAGES

Spanish

Limited Working

In 2022 I earned my life insurance license and will be ready to renew in 2024

LICENSE IN LIFE INSURANCE

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