Alayla Brashears

Irving, TX *****

ad2v55@r.postjobfree.com

+1-469-***-****

Energetic individual equipped to work hard in fast-paced, constantly changing environments. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work Experience

Billing Customer Service Representative

Charter Spectrum CSR

April 2022 to Present

• Educated customers about billing, payment processing and support policies.

• Enhanced productivity levels by anticipating needs and delivering outstanding support.

• Utilized customer service software to manage interactions and track customer satisfaction.

• Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Licensing Specialist

Sitel - Remote

January 2020 to April 2022

• Wrote, reviewed and submitted 100-125 reports per week for billing department records.

• Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.

• Performed routine data entry or document management.

• Maintained fiscal records and accounts. Informed customers by mail or telephone of additional steps needed to obtain licenses.

• Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.

• Updated operational records or licensing information using computer terminals. Accountant (Part-time)

Trulite Glass & Aluminum Solutions - Fort Worth, TX September 2019 to March 2022

• Perform analysis of customer payment discrepancies and deductions.

• Apply payment postings and matched to invoices.

• Proactive research and resolution utilizing analytical skills.

• Research deductions and communicate with customers.

• Process EFT payments

• Assist with month-end closing process

Education

High school diploma

Caprock High School - Amarillo, TX

September 2018 to May 2019

Skills

• Cash Handling

• Warehouse Experience

• Accounts receivable (2 years)

• Accounts receivable (1 year)

• Microsoft Excel (7 years)

• Sage