BENJAMIN SINGLETARY

*** ****** ** ********, ***** Carolina, 29673 864-***-****, 864-***-****, 864-***-**** ad2v4c@r.postjobfree.com

OBJECTIVE

Secure a career within the information technology and software industry that will utilize my dedicated hard work, problem solving skills, quality performance, and contributions to the success to the organization and help grow as an individual to increase efficiency.

SKILLS PROFILE

-Customer Satisfaction

-Proficient in Microsoft Exchange, Windows Office, Windows Operating System, Mac OSX Operating System, and Active Directory.

-Trained in Linux Operating System, System Administration Procedures, Internet and Firewall Procedures, LAN Network Server, LAN Directory Server Technology, Computer Hardware Procedures, Computer Operating Systems Procedures, Tech Support Concepts.

-Familiar with VMware, ALICE Programming language.

-HDI Certified

EMPLOYMENT HISTORY

[SERVICE DESK SUPP II TIER II, POMEROY] 06/06/2016-PRESENT

GENERAL FUNCTION: RESPONSIBLE FOR PROVIDING END USER SUPPORT AND SOFTWARE, HARDWARE, AND NETWORK ASSISTANCE. RELIES ON EXPERIENCE AND JUDGMENT AS WELL AS PRE-ESTABLISHED PROCEDURE AND INSTRUCTIONS TO IDENTIFY, RESEARCH AND RESOLVE TECHNICAL PROBLEMS PRESENTED THROUGH LEVEL I, II AND III (WHEN POSSIBLE) HELP DESK TICKETS. DOCUMENTS, TRACKS AND MONITORS THE PROBLEM TO ENSURE A TIMELY RESOLUTION. ESSENTIAL DUTIES & RESPONSIBILITIES: THE DUTIES LISTED BELOW ARE INTENDED ONLY AS ILLUSTRATIONS OF THE VARIOUS TYPES OF WORK THAT MAY BE PERFORMED. THE OMISSION OF SPECIFIC STATEMENTS OF DUTIES DOES NOT EXCLUDE THEM FROM THE POSITION IF THE WORK IS SIMILAR, RELATED OR A LOGICAL ASSIGNMENT TO THIS POSITION. * TROUBLESHOOT AND RESOLVE TROUBLE TICKETS RELATED TO TECHNICAL DIFFICULTIES WITH HARDWARE, SOFTWARE, AND THE NETWORK. * TRIAGE LEVEL II AND LEVEL III TROUBLE TICKETS * RESOLVE NETWORK SWITCH AND CONNECTIVITY ISSUES * COLLABORATE WITH DEVELOPMENT STAFF TO RECREATE PROBLEMS IN THE TEST ENVIRONMENT * VERIFY ISSUE RESOLUTION ON THE CUSTOMER'S BEHALF * VERIFY WITH THE CUSTOMER THAT THE ISSUE HAS BEEN RESOLVED AND UPDATE THE TICKETING SYSTEM * INTERFACE WITH INFRASTRUCTURE, DATABASE, AND DEVELOPMENT PERSONNEL * COMMUNICATE PLAN, PROGRESS, AND ISSUES IN A TIMELY MANNER * ACTIVELY CONTRIBUTE TO ONGOING PROCESS IMPROVEMENT * PERFORMS OTHER DUTIES OR SPECIAL PROJECTS AS ASSIGNED * ABILITY TO COMPLETE MULTIPLE SIMULTANEOUS PROJECTS IN A TIMELY MANNER SUPERVISORY RESPONSIBILITIES: * NONE MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * BACHELOR'S DEGREE FROM A FOUR-YEAR COLLEGE OR UNIVERSITY PREFERRED * 2+ YEARS CUSTOMER SUPPORT/HELP DESK EXPERIENCE * STRONG COMMUNICATION, INTERPERSONAL, AND ANALYTICAL SKILLS * ABILITY AND DESIRE TO PROVIDE EXCELLENT CUSTOMER-SERVICE TO INTERNAL CUSTOMERS * WORKING KNOWLEDGE OF MS OPERATING SYSTEMS AND APPLICATIONS * ABILITY TO WORK INDEPENDENTLY AND IN A DYNAMIC ENVIRONMENT PHYSICAL AND MENTAL DEMANDS THE PHYSICAL AND MENTAL DEMANDS DESCRIBED HERE ARE REPRESENTATIVE OF THOSE THAT MUST BE MET BY EMPLOYEES TO SUCCESSFULLY PERFORM THE ESSENTIAL FUNCTIONS OF THIS CLASS. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS. PHYSICAL DEMANDS WHILE PERFORMING THE DUTIES OF THIS CLASS, EMPLOYEES ARE REGULARLY REQUIRED TO SIT; TALK OR HEAR, IN PERSON AND BY MULTI-MEDIA; USE HANDS TO FINGER, HANDLE, FEEL OR OPERATE STANDARD OFFICE EQUIPMENT; AND REACH WITH HANDS AND ARMS. EMPLOYEES ARE FREQUENTLY REQUIRED TO WALK, STAND AND MOVE ABOUT TO ACCOMPLISH TASKS, PARTICULARLY FOR LONG DISTANCES OR MOVING FROM ONE WORK SITE TO ANOTHER. MUST HAVE ABILITY TO ASCEND AND DESCEND STAIRS. SPECIFIC VISION ABILITIES REQUIRED BY THIS JOB INCLUDE CLOSE VISION AND THE ABILITY TO ADJUST FOCUS. MENTAL DEMANDS WHILE PERFORMING THE DUTIES OF THIS CLASS, EMPLOYEES ARE REGULARLY REQUIRED TO EFFECTIVELY USE WRITTEN AND ORAL COMMUNICATION SKILLS; READ AND INTERPRET DATA, INFORMATION AND DOCUMENTS; ANALYZE AND SOLVE PROBLEMS; USE MATH AND MATHEMATICAL REASONING; LEARN AND APPLY NEW SKILLS AND INFORMATION; PERFORM HIGHLY DETAILED WORK ON MULTIPLE, CONCURRENT TASKS; AND INTERACT WITH POMEROY EMPLOYEES, CLIENTS AND VENDORS. SPECIFIC INCUMBENT MUST MAINTAIN COMPOSURE IN A FAST PACED, HIGH QUALITY ENVIRONMENT WHERE PERSONAL AND TEAM ACCOUNTABILITIES ARE THE DEFINING FACTORS. GENERAL OFFICE ENVIRONMENT WORK IS GENERALLY SEDENTARY IN NATURE, BUT MAY REQUIRE STANDING AND WALKING FOR UP TO 10% OF THE TIME. WORK IS GENERALLY PERFORMED WITHIN AN OFFICE ENVIRONMENT, WITH STANDARD OFFICE EQUIPMENT AVAILABLE.

[NETWORK ANALYST I, WINDSTREAM] 10/5/2015-06/03/2016

[GREENVILLE, SC]

- Provide first and second level operational support for Windstream’s broadband customers. These data customers are primarily residential or small and medium sized businesses, but may also include independent Internet Service Providers.

- Interface via phone, chat, and trouble ticketing systems with Windstream technicians and front-line technical service representatives. Role will also directly interface via phone with business data customers, customer IT personnel, account team managers, and sales engineers.

- Turn up new static IP broadband service in Windstream’s data network, configuring customer premise equipment, handling customer calls, and troubleshooting customer broadband problems.

- May work with other service providers, engineering groups, and network operations groups to accomplish customer migrations, network changes, upgrades, and repairs.

- May also work with other duties/technologies as assigned

[Inbound Laptop Support CSR, Samsung Electronics]

9/15/2014 — 10/5/2015

[Simpsonville, SC]

-[Ability to effectively handle complex technical customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfaction ]

-[Ability to proficiently navigate a customer through the functionalities of a laptop including: hardware, software and networking]

-[Must be able to clearly explain all the features of MS Office Windows, including Set-up, features, functionality, system maintenance, security and network settings]

-[Provide clear and concise direction regarding LAN connections and network configurations, including IP settings]

-[Communicate, troubleshoot and diagnose various software security applications including McAfee, Omni pass and TPM]

-[Use resourceful diagnostic techniques to resolve the customer’s questions]

-[Ability to translate complex technical terms into terms easily understood by customer]

-[Ability to make independent decisions based on established guidelines]

-[Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries].

[Aviation Ordnance man/ Corrosion Control Technician, United States Navy]

2/21/2006 — 3/31/2011

[Virginia Beach, VA]

-[Maintains, Repairs, installs aviation ordnance, small arms, machine guns, aircraft cannons, bomb racks, releasing mechanisms, and bomb handling equipment]

-[Synchronizes and bore sights machine guns]

-[Rearmed and prepared planes for combat, including bombs and fuses, ammunition, torpedoes, aerial mines]

-[Maintains and uses many types of tools and measuring instruments]

-[Leader of the turret team and manned the .50 caliber machine gun when in land]

-[Responsible for painting all aircrafts]

-[Responsible for all hazmat procedures and protocols]

-[Repair of composite structure on aircraft]

-[Responsible for reclamation efforts and all support equipment]

-[Responsible for the overall security of the Barracks and driving unlicensed sailors to authorized destinations ]

[Infantryman, United States Army]

8/15/2001 — 2/21/2006

[Savannah, GA]

-[Employs, fires, and recovers anti-personnel and anti-tank mines]

-[Performed self-extraction, located and neutralized mines from mine field]

-[Operates and maintains communications equipment in a radio network]

-[Operates in a NBC (nuclear, chemical, biological) contaminated area]

-[Performs as a member of a mortar squad providing indirect fire support performing safety checks on mortars and fire control equipment]

AWARDS

-[Navy and Marine Corps Achievement Medal; Navy Good Conduct Medal; National Defense Service Medal; Global War on Terrorism Expeditionary Medal; Global War on Terrorism Service Medal; Armed Forces Reserve Medal With “M” Device; Army Service Ribbon; Army Lapel Button; Sharp Shooter ]

Education

-[1995-1999 ] Cheraw High School Cheraw, SC High School Diploma

-[2010-Present] Greenville Technical College Greenville, SC Currently Perusing AAS in Computer Technology

ACTIVITIES

-[GTV Leadership Council member, Communication Officer, Army/Navy ROTC Mentor, Assistant Sound Tech Coordinator]

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REFERENCES

-[Available Upon Request]

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