PATRICIA WALLS

Aurora, CO *****

ad2v42@r.postjobfree.com

+1-303-***-****

I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for me.

Work Experience

Home Health Aide

Home Health Care

June 2015 to June 2023

Grocery shopping

Cleaning

Bathing and dressing

Taking to and from doctor’s appointments

Corporate Escalations Customer Service Rep

Cricket Communications

October 2008 to June 2015

Researched payments for customers who had made their payment but currently was not posted to their account.

Verified payments and processed refunds for customers that met the companies’ qualifications.

Handled escalation calls for customer complaints.

Provided technical support to customers with any type of system issues. Wireless Senior Customer Service Rep/Sales and Service Qwest/US West

October 1999 to September 2008

In an extremely fast pace environment I was promoted to Senior Customer Service Representative in charge of internal and external customer accounts.

I oversaw contacting the customers for clarification regarding their orders.

Activated and deactivated accounts.

Researched and resolved billing issues, credited accounts, and informed customers of their resolutions.

There was various multi-tasking, such as answering phones, answering questions from coworkers, assisting supervisor with escalations using

Excel, Microsoft Word, various billing systems and Windows. New Business Associate

Western Farm Bureau

May 1996 to May 1999

Processed and issued new applications into Windows 95 program

Assembled data and proofread insurance policies.

I typed insurance incomplete and decline letters to customers. Underwriter's Assistant and Senior Clerk

Life Partners Group/ Lamar Insurance

January 1991 to May 1996

Promoted to Senior Clerk, I was responsible for implementation and training of a small insurance company Lamar, this company was acquired by Life Partners Group.

I was assigned the task of learning Lamar's computer data base.

This required me to analyze their system and allowed me the opportunity to train other employees.

Typed memos for customers, answered supervisor’s phone, called customer and various companies to assistance customers.

Insurance Transcriptionist

Equifax

June 1991 to June 1992

Transcribed information received by tape from insurance investigator. Education

Community College of Aurora

2000 to 2006

Skills

• Health Care

• Data Entry

• Customer Service

• Word

• Excel

• Outlook

• Billing

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