Administrative Assistant Mental Health
Resume:
B
Maria
Bushee
mariabushee***@gma
il.com
Baltimore, MD 21215
SUMMARY
Driven professional with strong background in providing conflict resolution. Resourceful in gathering relevant information regarding disputes, providing appropriate documentation and guiding both individuals and groups to reach satisfactory agreements and settle complicated issues. Devoted to adhering to ethical guidelines and laws throughout all casework. Highly- motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
SKILLS
Interpersonal and written
communication
Patient assessments
Meeting facilitation
Decision-making
Conflict mediation
Organizational skills
Critical thinking
Treatment goals
Intervention planning
Resource referrals
Documentation abilities
Repair knowledge
Community resources
Defining treatment objectives
Crisis management
People skills
EXPERIENCE
Group Facilitator
Baltimore, MD
Heavens Place Recovery Center / Nov 2022 to Current Encouraged participation and provided focus and guidance for discussions within group.
Participated in conferences, trainings and meetings related to areas of assigned responsibility.
Trained to properly and compassionately interact with clients coming from all walks of life and all life situations.
Encouraged members to get involved in new hobbies and activities to improve mental health.
Welcomed new members to group and provided orientation on both group operations and self-help services.
Provided advocacy specified by program and contract guidelines. Updated attendance records of participants in group sessions and workshops. Negotiated and facilitated conflicts and disagreements that arose during group meetings.
Encouraged clients to develop mutual support networks outside of support groups. Provided case management services and referrals to individuals requiring additional assistance.
Executive Administrative Assistant
Baltimore, MD
Unlimited Bounds Human Services / Feb 2021 to Nov 2022 Managed director's calendar and prepared meeting agenda and materials. Coordinated meeting and work schedules for staff teams and executives. Managed external contacts and kept track of periodic communication needed for priority actions.
Created newsletters to share company updates and events. Maintained company confidence and protected business operations by keeping sensitive information confidential.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
Managed daily invoices, reports and proposals.
Answered and logged incoming inquiries via phone, fax and email. Maintained positive attitude and effectively de-escalated clients during crisis situations.
Intake Coordinator
Baltimore, MD
Unlimited Bounds/ Feb 2021 to Nov 2022
Answered phone calls to provide assistance, information and medical personnel access. Compiled physical and digital documents, charts and reports. Conducted patient intake interviews to collect medical information and insurance details.
Answered and logged incoming inquiries via phone, fax and email. Maintained positive attitude and effectively de-escalated clients during crisis situations.
Maintained clinical records and required paperwork in compliance with agency standards.
Processed paperwork, obtained billing forms and secured confidential information. Made outbound calls to providers to obtain information necessary to create or update authorization.
Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
Verified insurance eligibility, benefits and patient liabilities for defined services. Corresponded with hospitals and medical offices regarding incoming home health referrals.
Scheduled appointments for patient consultations, tests and procedures. EDUCATION AND TRAINING
PRP Casework Training : Client Care Targeted Case Management University of Maryland - Baltimore County Apr 2021 Baltimore, MD
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