Property Management Compliance Specialist
Resume:
Seitia Harris
**** ******* *****, ************, **. 46254
Objective: To obtain employment and contribute to the growth and effectiveness of an organization, where I can utilize my experience and enhance my job skills.
Employment
Compliance Specialist – 8/16-2018 to Present
Greystone Property Management
Primarily responsible for ensuring that Greystone Property Management Corporation and its subsidiaries comply with the regulatory requirements and applicable policies and procedures governing business practices. The Compliance Specialist will review and make determinations on household eligibility based on specific government requirements and additional Greystone Property Management Corporation Tenant Selection Criteria. They will also review applications for completeness and accuracy according to written company guidelines. This position will work closely with assigned properties to ensure that applications and annual re-certifications are processed in a prompt, accurate and timely fashion. This position requires a very detail orientated individual with excellent organizational skills. Specialist will adhere to and be familiar with non-discrimination policies as defined by the Fair Housing Laws. Review files from Illinois, Indiana. Kentucky, Texas, North Carolina, South Carolina, Wisconsin, Tennessee and Florida. Also, state reporting monthly and yearly to State Compliance Reporting Agency. Reporting to IHCDA, RCRS, WHEDA, and Kentucky online reporting systems.
Performs ongoing data integrity validation and correction activities in high-risk areas, documents finding and reports them to management in a timely manner
Documents and maintains assessment methodology: and supports external and internal examinations as assigned
Ensures ongoing compliance with all government program requirements and regulations for assigned properties
Assists in the preparation of monthly, quarterly and annual reports required by various programs or government entities ensuring deadlines are met or exceeded
Capability to research and plan implementation of other affordable programs as required by Acquisition and/or Rehab.
Ensure timely and accurate annual tenant certifications in accordance with property-specific program requirements
Maintains high standards of customer service including being always courteous and discreet. Can articulate standards and file audit results in a clear and professional manner
Attends LIHTC training seminars presented by such organizations as the Apartment Association and/or State Housing Agencies to ensure that the company is complying with new developments regarding Low Income Housing Tax Credits or BOND programs
Assists in file audits of LIHTC and Bond communities and with special projects and other duties as assigned
Assists with calculations of new utility allowance, maximum rents guidelines and other annually updated materials
Develops and implements assessment processes and prepare periodic monitoring reports
Documents departmental workflows and recommends solutions to improve quality and reduce costs identifies problems, diagnoses cause and determines corrective actions.
May on their own, or in conjunction with a Resident Services staff member be required to oversee and monitor residents’ activities and programs to ensure compliance with LURA
Sr. Property Manager 6/2018 to 8/2019
John Boner Neighborhood Center
Day to day operation of 82 single family project base homes.
Yearly and move-in and move-out inspections
Collection of rents, issuance of 5-day notices, lease termination notices
Processing of re-certification’s, gathering of all third-party documentation
Interims, move-ins and move-outs
Supervision of maintenance staff
Preparation of weekly and monthly reports
Preparation of budgets, Negotiation of contracts with vendors
Preparations of IHA inspections and IHCDA audits
Responsible for vendor’s completion of job
Screening of applicants from IHA, and processing and briefing applicants on Program.
Relocation due to Rehab of units,
AMP Director 9/2014- 6/2017
Indianapolis Housing Agency
Day to day operation of 324 section 42 Tax-credit / Public Housing Units and RAD
Planning and developing methods and activities to maintain acceptable vacancy and accounts receivable ratios, along with assessing progress toward goals, making necessary adjustments in priorities, and modifying procedures as required or appropriate. Preparing weekly and monthly status reports on vacancies and unit dispositions, as well as, completing all other required federal, state, and local reports.
Assisting the department director in controlling and monitoring delinquent and late payment charges. Working directly with the legal department in processing eviction notices and writs. Attending court hearings, and providing testimony when necessary. Exercising financial oversight of all properties supervised, ensuring smooth operations. Reviewing and reconciling resident accounts with the Assistant Community Manager.
Responsible for holding informal hearings with residents in accordance with the tenant grievance process. Attending staff meetings, resident council meetings, and other meetings that identify resident needs and available outside resources, along with making referrals.
Providing assistance to the department director in formulating and reviewing policies and procedures and setting goals and priorities as they relate to the region and the leasing/property functions, as well as recommending procedures to enhance operational efficiency. Assisting the department director in developing the twelve-month and three-year plans for the assigned region.
Responsible for adhering to all policies and procedures regarding the hiring and retention of staff, along with planning and scheduling work by setting priorities and goals, and reviewing and evaluating work performance. Monitoring progress of work upon completion of assignments, directing the training, providing counseling, and recommending disciplinary action as needed.
Reviewing financial reports and contributing data related to variance reporting. Representing the Region at official functions in the absence of the department director. Maintaining effective relationships with a variety of associations including HUD (The department of Housing and Urban Development), industry associations, community agencies, and the public.
Preparing the annual budget and adhering to rules for allowable expenditures and limits. Ensuring that the Assistant Community Managers control spending as bounded by budgetary constraints. Analyzing and evaluating staffing needs throughout the assigned region, including management, leasing, and maintenance personnel. Ensuring continuing education of staff through seminars, meetings and training programs. .
•Personally inspecting each property in the region on a regular basis (both scheduled and unscheduled visits), assuring the marketability of the community, both interior and exterior. Monitoring move-in and move-out procedures to ensure that apartments are being made ready according to established IHA standards. Maintaining control over expenditures at the community level, including reviewing site requisitions for approval.
Ensuring compliance with IHA policy and procedures, as well as established rules regarding HUD, Fair Housing, Equal Employment Opportunity, Americans with Disabilities Act, Occupational Safety and Health Act (OSHA), and other regulatory agencies.
Working with Assistant Community Managers and Property Office Clerks to ensure that tenant files are in compliance with regulatory requirements. Soliciting and approving bids for major contract work in collaboration with Procurement and Strategic Planning and Development departments, including major plumbing, electrical work, or replacing major equipment.
Maintaining acceptable turnover and resident retention activities, while maintaining a minimum 95% occupancy rate in all communities in the region. Working with the Resident Relations department in fulfilling obligations of community service for residents and providing resident programs
Reviewing and responding to reports from the Office of Special Investigations to effectively maintain a safe community. Developing and providing advice on community promotions along with establishing marketing campaigns to enhance community reputation and increase occupancy.
Coordinating with Assistant Community Managers and Legal department personnel regarding the storage, sale, and removal of abandoned property according to State and local abandonment rules. Supporting investor/owner communications and activities as directed and requested.
Working effectively to achieve high performance status according to Real Estate Assessment Center (REAC) standards.
Asset Manager 9/2009-2/2013
The Housing Authority of Cook County
•The day to day operation of 150 non elderly/elderly subsidized building
•yearly and move-in's and move-out's and well-being inspections.
•Preparation for REAC and HUD Inspections and preparation to response for Audits
•Collections of rent, issuance of legal notices and termination notices.
•Negotiation and overseeing of contractors and vendors.
•Recertification’s, Interim's and processing of third party documentation
•Supervision of maintenance and tenant Council
•overseeing Home health Agencies visiting tenants
•preparation of budgets, and employee evaluations
•preparation of weekly and monthly reports
•Reconciliation of tenant ledgers and accounts.
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Property Manager 3/2007- 9/2009
Prairie Management & Development, Inc.
•Oversee the day to day operations of a 150 Multi-family Tax credit, Section 8 building
•Yearly and move-in and move-out inspections
•Collection of rents, issuance of 5-day notices, lease termination notices
•Processing of re-certification’s, gathering of all third party documentation
•Interims, move-ins and move-outs
•Supervision of maintenance staff
•Preparation of weekly and monthly reports
•Preparation of budgets, Negotiation of contracts with vendors
•Preparations of REAC Inspections and GHAP audits
•Responsible for vendor’s completion of jobs
Management Specialist 2005 to 3/2007
Bonheur Realty Services
•Processing of recertification’s for 324 Tax- Credit, CHA, and Market tenants
•Collection of rents, issuance of 5-day notices, lease termination notices
•Processing of recertification’s, gathering of all third party documentation
•Interims, move-ins and move-out s
•Supervision of maintenance staff
•Preparation of weekly and monthly reports
•Preparation of CHA and CHAC subsidy billings
•Negotiation of contracts with vendors. Responsible for vendor’s completion of jobs
Education:
•Assisted Housing Manager &
•HQS Inspections, Nan McKay
• Blended Occupancy Management (2015)
•Leasing Agent (2002), IREM Chicago, IL.
•HCCP, (2019
•Manager of Occupancy (1997), NCHM
Software used: Microsoft word, Excel, CCS Systems, Quattro pro, PowerPoint, Quick books, Lotus, AMSI, WordPerfect, Rentroll, YARDI, HUD Manager, Elite, Emphaysis and Onsite
REFERENCE UPON REQUEST
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