WANDA MOULTRIE

East Orange, NJ *****

ad2v1e@r.postjobfree.com

+1-646-***-****

Work Experience

Sales Associate

Forman Mills - East Orange, NJ

February 2023 to June 2023

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

• Provided positive first impressions to welcome existing, new and potential customers.

• Helped customers locate products and checked store system for merchandise at other sites.

• Answered customer questions regarding sizing, accessories and proper care for merchandise.

• Prepared merchandise for sales floor by pricing or tagging. 311 Agent

Eclaro - New York, NY

August 2022 to September 2022

• Informed clients of policies and procedures.

• Resolved caller issues quickly and thoroughly.

• Obtained client information by answering inbound calls.

• Advised customers about new products and assisted customers in determining best • Covid-19 product for needs.

• Assisted clients with noise complaints and vehicle location. Call Center Representative

MedRite Urgent Care - New York, NY

May 2021 to January 2022

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Answered average of 200-250 calls per representative.

• Set up At-Home Testing and Vaccinations for Covid-19.

• Assisted in closing out patient charts.

Tax Preparer/Receptionist

Liberty Tax Service - East Orange, NJ

February 2021 to April 2021

• Completed and filed returns with tax departments at local, state and federal levels.

• Maintained complete records of client tax returns and supporting documentation in secured areas.

• Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.

• Interviewed all clients to collect information and gather necessary paperwork prior to preparing tax returns.

• Provided information about available products and services to clients. Resident Aide

Children's Community Services - New York, NY

September 2019 to September 2020

• Signed Clients in/ out of the facility.

• Interviewed incoming clients.

• Served tasty, nourishing meals for patients to promote better nutrition.

• Furthered skills by actively taking part in employee training.

• Prepared Intake packages and case notes.

• Completed hourly rounds.

• with the Department of Homeless Services.

School Aide

New York City Department of Education - Bronx, NY

November 2006 to August 2017

• Patrolled the hallways.

• Escorted scholars into the cafeteria.

• Assisted scholars to pick up lunch.

• Escorted scholars to recess.

• Created activities according to weather.

• Assisted with dismissal and late pick up.

Education

Associate of Science in Accounting And Business Management Touro College - New York, NY, US

June 1998

Skills

● Conflict Resolution

● Calm and Professional Under Pressure

● Attentive to Detail

● Issue and Complaint Resolution

● Excel

● Typing

● Tax Preparation

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