Customer Service Coordinator

Nadine Jenkins

Edmonton, AB T*R *E*

587-***-**** // *********@****.**

Profile Punctual, organized and adaptable individual seeking an opportunity to work under pressure and be exceptionally flexible using the knowledge I have working in transportation, warehousing, and dispatching. Skills & Certifications

• Hard-working and honest

• Outgoing, friendly, confident, and personable

• Valuable Customer Service skills

• Excellent Interpersonal and team-building skills

• Strategic in problem solving and handling difficult situations.

• Load planning and cargo securement

• Proficient computer literacy and research skills

• 20+ years cross-training in various warehouse

settings

• WHMIS

• Level 3 First Aid

Experience

Overhead Doors of Edmonton, Edmonton, AB

February 2022 – September 2022

Commercial Service Coordinator/Dispatcher

• Set up and coordinated daily schedules for 7 service crews.

• Dispatched crews as needed.

• Answered all incoming calls and interacted with customers in a professional manner.

• Handled all invoices and billing day to day.

MLT Trucking, Edmonton, AB

May 2021 – January 2022

LTL Dispatcher

• Documented all calls, deliveries, routes, and times for pickups and delivery.

• Completed paperwork related to shipments, such as invoices.

• Managed truck drivers’ schedules and routes accordingly.

• Dispatcher for five flat beds, four 40’ goosenecks, and two 5-ton body jobs Apex Rock Products, Edmonton, AB

April 2017 – October 2022

Heavy Equipment Operator

• Operated an A30 Volvo rock truck.

• Ensured my equipment was in good working order whilst performing daily routine maintenance.

• Transported materials such as rocks, dirt, sand and gravel.

• Followed all safety procedures and guidelines efficiently. Nuna Logistics

January 2016 – March 2018 (Seasonal)

Winter Road (Safety) Dispatcher

• Safety dispatcher for ice road building crews

• Daily data entry

• Handled and entered all employee information into the system to generate payroll checks and subcontractor payments.

• Computer and office administration work

Willys Trucking, Edmonton, AB

March 2018 – August 2020

Dispatcher/Office Support

• Dispatcher for five 53’ flatbeds for Highway work

• Dispatcher for three 40’ goosenecks for daily LTL pickups and deliveries

• Used clear, concise communication skills in conjunction with organizational skills to perform daily duties

• Handled customer inquiries in a professional and friendly manner.

Contact this candidate