Human Resources Support Specialist

Andrea Weathersby

Conroe, TX 281-***-**** **.************@*****.***

SUMMARY

Highly motivated Customer Support Specialist with a passion for providing exceptional service and a track record of resolving complex customer issues. Seeking to leverage strong communication skills and technical expertise to contribute to the growth and success of the company. EDUCATION

Ace Vocational School Houston, TX

Certificate in Human Resources Administration

WORK EXPERIENCE

Comcast REMOTE

Customer Account Executive January 2007 – December 2022

Assisted over 100 new customers in setting up cable services, ensuring a smooth and hassle-free onboarding process.

Handled incoming calls efficiently from customers per day, ensuring prompt resolution of their inquiries and maintaining a customer satisfaction rate of 95%.

Processed over 500 account payments per week with an average accuracy rate of 98%, ensuring timely and accurate billing for Comcast cable customers.

Prepared and submitted work requests and created equipment service calls to address connectivity issues, ensuring timely resolution for customers.

Amtrak New Orleans, Louisiana

Coach Cleaner Lead January 1996 – March 2006

Trained and supervised a team of 6 crew members, providing clear instructions on cleaning tasks for 20 passenger rail cars, resulting in a 30% increase in efficiency and productivity.

Conducted thorough inspections of parts and equipment to ensure cleanliness, identifying and resolving 15% more issues compared to previous inspections.

Maintained a 100% safety record by consistently following proper care and use procedures for materials, equipment, machines, and hand tools

SKILLS

Data Entry

Customer Service

Calendar, Email and Scheduling Management

Software Skills: Microsoft Office, CRMs, ASCR billing system

Video Conferencing Platforms: Microsoft Teams and Zoom

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