Customer Service Pharmacy Technician

*** ***** ***** ****** ******, GA ***** 478-***-**** *******.*******@*****.***

Georgia Elder

PROFESSIONAL PROFILE

Customer service oriented professional who supports an overall positive patient experience by accurately and promptly entering, filling, and dispensing medications.

Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.

Strong time management skills with ability to establish priorities to meet timelines.

Build trust and respect by consistently meeting and exceeding expectations.

Follow policies, procedures, and guidelines to ensure consistent quality.

Communication Platforms – Zoom, Google Meet, and MS Teams.

Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint Type 38 WPM.

KEY QUALIFICATIONS

Pharmacy Law & Ethics Knowledge of Top 200 Brand / Generic Drugs Customer Service

RX Sig Codes & Abbreviations / Medical Terminology Pharmaceutical Calculations Non-Sterile Compounding Pharmacology

Drug & Dosage Interaction Supply & Inventory

EDUCATION

Ultimate Medical Academy Associate of Science Degree / Health Sciences – Pharmacy Technician, 2023

PROFESSIONAL EXPERIENCE

Walmart – Warner Robbins, GA 01/2023 – Present

Walmart – Warner Robbins, GA 03/2021 – 09/2021

Stocker

Distribute and stock merchandise throughout the store and maintain cleanliness of work area.

Interacted with customers and helped locate best product to match customer needs.

Ensure items are stocked in the correct location, displayed attractively, and rotated properly.

Follow established procedures and work effectively as a team member.

Sykes – Macon, GA 04/2020 – 06/2022

Customer Service Representative – Remote Call Center

Interact with customers via inbound and outbound calls to answer inquiries for Medicare and WellCare members.

Take action and follow up to ensure timely and efficient problem resolution.

Enter data, update accounts, and document customer interactions with high attention to detail.

Provide quality customer service, follow procedures, and handle confidential information.

Abide by HIPAA guidelines to ensure privacy.

Childcare Network – Macon, GA 03/2020 – 09/2020

Assistant Teacher / Teacher Aide

Assisted the classroom teacher in the general supervision and management of the children and the implementation of the daily program, assisted with hygiene, and prepared meals and snacks.

Maintained a nurturing environment, worked as a team to ensure high quality programs, and kept accurate records.

Remained sensitive to the needs of others and related well with children and co-workers.

Longhorn Steakhouse – Macon, GA 09/2018 – 04/2019

Hostess / Customer Service

Answered inbound calls, scheduled reservations, and served a major role in establishing the atmosphere for the guests.

Courteously greeted patrons and directed them to their tables, and ensured surroundings were inviting by making certain front area was clean, neat, and organized.

Managed flow of customers to ensure servers were able to provide quality customer service.

Worked effectively in a team-oriented environment.

Cracker Barrell – Macon, GA 06/2017 – 11/2018

Hostess / Customer Service

Served as initial point of contact for the restaurant.

Provided quality customer service to ensure a positive guest experience.

Managed menu options, sat guests according to server availability, and performed closing duties.

Adhered to procedures and worked well as a team in a fast-paced environment.

Taco Bell – Macon, GA 11/2016 – 10/2017

Cashier / Customer Service

Performed various tasks including food production and serving customers at the drive thru.

Took orders via headset, operated cash register, accepted payments, made accurate change, and balanced the cash drawer.

Ensured accuracy of cash drawer and maintained a clean and organized workstation and guest area.

Worked in a fast paced, team environment and communicated effectively with managers and co-workers.

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