Payment support representative

KENFE LEWIS Information Technology

484-***-**** *****.*****@*****.***

Dedicated and motivated IT professional with a passion for troubleshooting and resolving technical issues and providing exceptional user support. Seeking an entry-level IT position to leverage strong problem solving skills, technical knowledge, and customer service abilities to contribute to the success of your organization. Education:

Peirce College, Philadelphia, PA

Bachelor of Science, Information Science and Technology, Dec. 2022 Networking, Administration and Network Security

Lehigh Carbon Community College, Schnecksville, PA Associate’s Degree, Computer Game and Simulation Development May. 2019 Technical Skills:

Programming: C#, C++, Java, Python

Database: SQL

Tools: Visio, Unity, Unreal Engine, Sony Vegas, Audacity, Adobe Creative Suite Operating Systems: Windows, Android, Linux

Customer Service, Technical Troubleshooting, Technical Issues Resolution Microsoft Office: Word, Excel

PROFESSIONAL EXPERIENCE

Shift4, Allentown, PA 2023- Present

Payment Support Representative II

● Troubleshoot and resolve POS/Pin Pad software and hardware issues, ensuring customer satisfaction.

● Provide technical assistance to support agents

● Provide first level network and server support

● Proficient in standalone payment device programming

● configured virtual private networks on universal transaction gateway

● Conducted processor audits

● Data entry for maintaining customer information

WFMZ, Allentown, PA Jan. 2022 – May

2023

Production Assistant

● Supported broadcast production by preparing sets, managing cameras, and assisting the stage crew.

● Collaborated with producers to ensure smooth production processes.

● Gained exposure to technical aspects of broadcast media. Content Creator Sep 2016 - Present

● Strategize, and utilize data driven insights and keyword optimization to propel follower count to over 10,000 on social platforms, establishing a prominent online presence within the (niche) community

● Record, and edit videos using premiere pro, and final cut pro.

● Created content and managed social media account for photography business AngieMarieCreations

● Monitor and analyze insights, metrics, and key performance indicators related to my channel

● Develop and study marketing trends, search engine optimization (SEO), and social media platforms. Certifications:

CompTIA A+, Cisco CCNA.

References:

Available upon request.

Contact this candidate