Customer Service Quality Assurance

Catalina Nunez

Miami, FL ad2ush@r.postjobfree.com 786-***-****

I am a former small business owner with retail, medical and corporate office experience within the past 30 years. Most recently, I developed my customer service and store management skills at Walgreens and Marshalls. I’m looking for a full-time, administrative role where I challenge myself to learn new things and join a great team. SKILLS & COMPETENCIES

ADMINISTRATION

Customer Service

Detail Oriented

Great Communication

Organization & Scheduling

TECHNICAL

Microsoft Office Suite

eClinicalWorks

Point of Sale Systems

LANGUAGE

English, advanced

Spanish, native

French, beginner

WORK EXPERIENCE

Marshalls, Retail Merchandise Associate

October 2023 - Present

● Greet and direct customers to quickly find products and ensure a delightful shopping experience

● Conduct product quality assurance and inventory merchandising with great attention to detail when organizing, sorting and tagging items with the correct security tags and pricing labels Walgreens, Shift Lead

August 2021 - July 2023

● Trusted with cash reconciliation, cash drops, shift scheduling, inventory counts and opening/closing the store

● Assisted store manager with promotional and seasonal displays to engage customers and hit daily sales goals

● Coordinated store deliveries and completed price changes dynamically according to our computer system

● Facilitated associate hiring by conducting phone screening interviews Dollar Plus, Owner & Administrator

October 2010 - December 2019

● Managed small business as a solo-employee overseeing merchandising, administration, operations and sales Danatech Medical Systems, Co-Owner & Operations Manager August 1999 - May 2010

● Oversaw all operations including office management, accounting, hiring, marketing and sales

● Led inventory sourcing and negotiated with local and international distributors Merck, Marketing Manager

October 1991 - July 1999

● Managed clinical trials and marketing launch plans for cardiovascular products

● Launched the Patient Club to educate patients on the risk factors for cardiovascular disease

● Coordinated three sales teams, each comprising 30 people, and coordinated product launch logistics EDUCATION

Universidad Central del Ecuador Quito, Ecuador

Doctor of Medicine Degree, 1992

International Marketing Institute Quito, Ecuador Diploma, 1995

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