Mullai Mathivanan

**** ***** **, ******, ** *****

Mobile: 626-***-****

E-mail: ad2urc@r.postjobfree.com

Education

Master of Computer Application University of Madras, Chennai, India - July 2000 – April 2003.

Bachelor of Physics University of Madras, Chennai, India - March 1996 - October 1999

Certificates

Certified SAFe 5 Scrum Master

Academic English Language Program–Heartland Community College

Work Experience

Auto Typist

Kelly Services (Assigned to State Farm) - Richardson, TX February 2022 to present

Generated specific cancellation letters using UT tool and processed policy transactions for existing business in ConnecZ Mainframe application.

Consistently utilized resources including job aids, standard work, OneNote, and Microsoft Teams.

Rerouted letters for corrections to Underwriters when information is inaccurate.

Adult Education Student Ambassador

Heartland Community College, Normal, Illinois June 2021-August 2021

Attend calls and answer questions to students regarding courses.

Directed walk-in students to exams and orientations.

Coordinated with students and adult education for enrolment, educational and professional requirements.

Coordinated event locations for registrations and courses.

Customer Web Chat Support

Hinduja Global Solutions, Peoria, Illinois November 2018-April 2020

Worked as Customer service representative in web chat support for cargurus.com.

Responded to up to six customers at a time on chat providing customers with details on cars.

Instructional Designer

NIIT, K-12 - Chennai, India August 2003-February 2007

Worked with the Educational Research and Training department as an Instructional Designer.

Illustrated content for various subjects using Microsoft windows office products. This project focused on developing computer-based training materials for schools.

Languages

Spoken - English, Hindi, Tamil, and Telugu. Reading & Writing - English and Hindi