Customer Service Server Bartender

Raven S. Jones

**** ******** ***, *****, ** *****

Cell: 404-***-****

E- mail: ***********@*****.***

Education: CUNY Borough of Manhattan Community College, A.A. Degree: May 2018 Major: English

PROFESSIONAL EXPERIENCE

The. Muffins Café/Epices Bakery

222 Columbus Ave

January 2021- Present

Barista+ Cashier

• Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages

• Cleaning and sanitizing work areas,coffee equipment

• Cleaning seating areas

• Describing menu items and suggesting products to customers Tacombi Mexican Restaurant

377 West 78th street-New York, NY

July 2019-March 2022

Server+Bartender

• Taking payments via credit cards, cash, Apple Pay, splitting checks, etc

• Became familiar with delivery restaurant applications such as Yelp, Reservations, Caviar, ChowNow,

UBEREATS,GrubHub, etc.

• Making alcoholic and non alcoholic beverages by following a recipe,that includes 2oz liquor, triple sec or simple strips, ice and garnishes depending on the drink types

• Pouring beers and lagers

• Taking orders at table with hand held POS System Toast

• Coordinated floor plan with management during pre-shift meetings Flor de Mayo

480 Amsterdam Ave-New York, NY

February 2018-February 2019

Server

•Provided weekly updates of specials, menu updates, drink specials, upselling and marketing

• Mediated problematic situations within company management

• Coordinated the kitchen-service flow of orders and constantly monitored guestsʼ satisfaction

● Delivered friendly and efficient table service

Sarabeth’s Café

381 Park Avenue South-New York, NY

Barista+Counter Server

May 2015-August 2017

• Interfaced with customers daily about menu items, daily specials, specialty cocktails, etc

• Ensured smooth operation by maintaining stock room, overall cleanliness, organization

• Cultivated strong people skills and customer service

• Made coffee drinks for bar and table service including espresso drinks artisanal teas, became familiar with dialing in espresso and calibrating espresso machines

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