Harold Taylor

PROFESSIONAL EXPERIENCE

Vinventions LLC

IS Manager

Sep 2022 – Nov 2023

Install and maintain production and mission critical systems according to SOPs and work instructions.

Maintain Windows machines (Server 2012, 2016, Win10, Win 11)

Maintain Linux servers (Red Hat and Ubuntu)

Worked with PowerShell Scripting

Maintain Web Servers (IIS and APACHE)

Worked with SSL and Certificates

Maintains SQL Servers

Maintain iOS devices

Maintain Network equipment (switches, firewalls, VPNs, and load balancing)

Maintain systems documentation and SOPs.

In-process new users and establish network users, user environment and directories

Support response and resolution support issues

Participate in 24x7x365 on-call rotation to support production and mission critical systems

Perform upgrades and apply patches

Upgrade SSL certificates on servers and web sites

Provide adherence to FDA regulations

Recommends or performs remedial actions to correct problems based on knowledge of system operation.

Provides users with network technical support responding to the needs and questions of end users regarding their access and use of maintained systems

Provide user procedures for system access

Provide user procedures for password change

Pursues a program of self-development using selected reading, seminars, and participation in continuing education.

Other duties as assigned.

Artech

Site Reliability Engineer Contractor for

IBM Watson Health Systems

May 2021 – Sep 2022

Install and maintain production and mission critical systems according to SOPs and work instructions.

Maintain Windows machines (server 2012, 2016, Win10)

Maintain Linux servers (Red Hat and Ubuntu)

Maintain Web Servers

Maintain systems documentation and SOPs.

In-process new users and establish network users, user environment and directories

Maintain Crushftp by creating accounts and new folders for users and clients

Support response and resolution support issues

Participate in 24x7x365 secondary and primary on-call rotation to support production and mission critical systems

Perform upgrades and apply patches

Upgrade SSL certificates on servers and web sites

Provide adherence to FDA regulations

Recommends or performs remedial actions to correct problems based on knowledge of system operation.

Provides users with network technical support responding to the needs and questions of end users regarding their access and use of maintained systems

Provide user procedures for system access

Provide user procedures for password change

Pursues a program of self-development using selected reading, seminars, and participation in continuing education.

Other duties as assigned.

IBM Watson Health Systems

Site Reliability Engineer

January 2017 — May 2021

Install and maintain production and mission critical systems according to SOPs and work instructions.

Maintain Windows machines (server 2012, 2016, Win10)

Maintain Linux servers (Red Hat and Ubuntu)

Maintain Web Servers

Maintain systems documentation and SOPs.

In-process new users and establish network users, user environment and directories

Maintain Crushftp by creating accounts and new folders for users and clients

Support response and resolution support issues

Provide adherence to FDA regulations

Participate in 24x7x365 secondary and primary on-call rotation to support production and mission critical systems

Perform upgrades and apply patches

Upgrade SSL certificates on servers and web sites

Ensure proper backup and recovery of application data

Worked with other IT personnel to setup and maintain backup program and structure

Provide assistance with off-site tape rotation

Recommends or performs remedial actions to correct problems based on knowledge of system operation.

Provides users with network technical support responding to the needs and questions of end users regarding their access and use of maintained systems

Provide users procedures for system access

Provide users procedures for password change

Pursues a program of self-development through the use of selected reading, seminars, and participation in continuing education.

Other duties as assigned.

Merge eClinical

System Network Administrator

September 2014 —January 2017

Administers, installs, and troubleshoots Microsoft Active Directory, Windows operating systems, Group Policy, etc.

Installed New domain server for development systems.

Administrators Iinux based systems in production and development networks.

Installs and maintains hardware and peripheral components such as computers, monitors, keyboards, printers, and network cards.

Advanced IIS configuration, network load balancing, web application administration.

Answers end users' inquiries and diagnoses system hardware, software, and operator problems.

Provide adherence to FDA regulations

Recommends or performs remedial actions to correct problems based on knowledge of system operation

Establishes network users, user environment and directories.

Provides users with network technical support responding to the needs and questions of end users regarding their access to resources on the network.

Assists in the installation, upgrading and configuration of network printing, directory structures, rights, security and software on file servers.

Participate in 24x7x365 on-call rotation to support Level Ill technical issues involving Windows and Linux systems

Investors Title Insurance

Infrastructure Technician

October 2012 — November 2013

Install, manage, and maintain servers, printers and workstations used at the home office, all branches and agencies.

Install, manage, and maintain Active Directory including; creation and deactivation of accounts, creation and maintaining GPOs for a Windows Domain,

Install and support various off-the-shelf and proprietary software

Troubleshoot problems in computer equipment, peripheral equipment, LAN, and WAN.

Maintain antivirus and antimalware systems and software.

Work independently and within groups.

EDUCATION AND TRAINING

North Gaston High School

September 1973 — June 1976

General Diploma

PROFESSIONAL MEMBERSHIPS

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