Taij Devon

***** ** ****** ******

Beaverton, Oregon

ad2ur2@r.postjobfree.com

503-***-****

Objective: a position as a network and computer systems administrator or a computer user support specialist

Experience:

Strategic Technician

Intel Corporation – Hillsboro, OR

April 2023 – May 2023 (was replaced after over a month in the hospital due to car crash)

• Data security

• Safely disposed SSDs.

Cabled and tested.

• Tracked inventory

• Prepped and repaired laptops for reuse.

• Performed walk in help desk

• Backfilled any position absent

Installed, maintained, and troubleshooted network cabling and equipment.

Lab Technician

Intel Corporation - Hillsboro, OR

September 2021 to December 2021

SIED group (Systems Ingredients Engineering and Debugging)

• Tore apart prototype servers

• Helped build prototype servers

• Racked servers

• Ran and removed network cabling and equipment

Senior Engineer HCL to Verizon 2018 Febuary to 2020 Christmas eve.

Supported a data center, 20 Verizon stores and a few business offices. Also home based employees.

I performed hundreds of troubleshooting tickets with PCs with home and business managers users.

I upgraded the switches on at least a dozen networks.

While I had the assistance of a network engineer I successfully switched over the circuits from demark at also a dozen networks.

Also have troubleshot many Brightsigns employing them Internet controlled AV.

Tracked, updated and closed tickets in ServiceNow.

Software QA Tester: EA Games, Baton Rouge. 2017

Perform both scripted and unscripted black box testing. Track and report bugs, mostly in Jira. Perform “regressions”, checking to see that bug fixes were effective.

Help Desk Administrator: Canby School District (Canby, Oregon) 2016

Administered Enterprise MDM for iPads using Lightspeed.

Tested and evaluated Mac OS solutions including DeployStudio, Munki, and Casper. Recommended to management the purchase of JAMF Casper Suites for Enterprise OS X management.

Administered student and staff accounts for Active Directory, Google, and SIS.

Migrated server permissions from Open Directory to Active Directory.

Handled troubleshooting escalations from the on-site technicians for OS X, iOS, Windows, and Google (Chrome and Apps).

Employed remote troubleshooting with ARD.

Wrote and packaged scripts for mass deployment when issues were affecting multiple OS X devices.

Created apps for technicians to run in the field to resolve recurring issues.

Deployed Macbooks, iPads, and Chromebooks.

Developed policies for DEP and VPP.

Installed, maintained, and troubleshooted network cabling.

Global Help Desk: U.S Bank (Gresham, Oregon) 2014

Remotely troubleshot computer devices

Walked end users through troubleshooting PCs over the phone

Administered Active Directory, Lotus Notes, Intranet, and Mainframe access

Help Desk Support Analyst: Providence Health Care (Portland, Oregon) 2013

Provided helpdesk support for customers accessing the website from a mobile device or a laptop

Performed application support for MyProvidence web site

Delivered excellent customer service in a call center environment

Managed accounts

Macintosh Technician, “Break and Fix” Team Technician and Installation and Upgrade Team Member: Nike WHQ (Portland, Oregon) 2012

Supported and troubleshot Mac computers and software including iMacBook, Macbook Air, and iMac.

Installed and configured Mac computers.

Performed ticketing and inventory of Nike computers.

Used Casper for software deployment.

Troubleshoot MS Office and Exchange and Active Directory accounts.

Installed, maintained, and troubleshooted network cabling.

Product Champion and AppleCare Senior Advisor: ACS (Tigard, Oregon) 2008 - 2012

Provided phone support for Apple desktop and portable computers including MacBook, MacBook Air, iMac and iPad.

Provided helpdesk support for the iPhone 4 launch.

Took escalations from Tier 1 advisors for support calls that were too difficult for them to resolve due to technical or customer service issues.

Resolved "break/fix" issues.

Served as a liaison between Tier 2 and Apple engineering.

Tracked issues of interest to engineering.

Provided technical leadership for Tier 2 Senior Advisors.

Taught classes on subjects like networking and Unix for Tier 2 Advisors.

Fixed issue escalations in iApps software, including Address book, iCal, iPhoto, iMovie, iWeb, Garage Band, Pages, Numbers, and Keynote.

Supported Apple software on Windows computers.

Network Technician: Group Mackenzie (Portland, Oregon) 2000 - 2002

Designed and implemented new network with Novell, Cisco, and Microsoft products.

Performed day-to-day backups, maintenance, and troubleshooting.

Responsible for end user PCs, Servers, Switches and router.

Desktop Support: Volt Technical Services assignments at OHSU,Mekos Corp, and Multnomah Counties, Oregon. 1996-2000

Supported Microsoft and Novell products for faculty and staff.

Performed occasional hardware support for organizational computers.

Field Technician: Connecting Point (State College, Pennsylvania) 1994-1996

Performed on-site PC repair. Installed, maintained, and troubleshooted cabling.

Additional Technical Skills: Mac OS X, iOS, Unix scripting • LDAP ֺ• Mac and PC hardware

• Microsoft and Cisco products • Windows & Mac

• LAN, WAN, VPN

• Networking

Military Experience:

Corporal, U. S. Marine Corps, 1994-2000

Education:

Bachelor of Arts in Physics and Math, Vassar College (1993)

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