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Nurse Practitioner Customer Service

Location:
Pearl River, LA
Posted:
January 17, 2024

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Resume:

Shawna Middleton, MSN, FNP-BC, CME

***** ****** ******* **.

Pearl River, LA 70452

870-***-****

Email:ad2uqz@r.postjobfree.com

_ Compassionate and dedicated Board Certified Family Nurse Practitioner with more than 13 years of NP experience. Dependable and devoted to details with in-depth knowledge of professional nursing principles, techniques, and evidenced based practice; capable of managing heavy daily patient volume, while still providing reliable care to patients. Patient oriented critical thinker with a customer service attitude and a high degree of integrity. Always willing to learn and become educated in new skills.

I have been a travel nurse practitioner for over 5 years and there are several gaps in employment due to being a locum. EDUCATION

Arkansas State University, College of Nursing Jonesboro, AR MSN Specializing in Family Practice 08/2008-05/2011

● GPA=3.95/4.0

● MSN

● FNP-BC

Arkansas State University, College of Nursing Jonesboro, AR BS Nursing 08/2003-05/2008

● Cum Laude

● BSN

● RN

SKILLS

EMR (Meditech Expanse, eClinical works, AdvancedMD, DrChronos, Epic, AllScripts, NextGen CerteDrive, ExamVIP, FormFox, eScreen)

Suture, staple and dermabond

Splinting/Casting

I & D

Minor Procedures (fish hook removal, foreign body removal from eye/ear, nail removal)

Minor skin lesion biopsy/cryotherapy

LICENSE

FNP-BC (AR independent license, FL, GA, LA, MS, MO, TN, TX) CERTIFICATIONS AND AFFILIATIONS

Nursing Certifications

Professional Affiliations

NRCME DOT Medical Examiner

American Academy of Nurse Practitioner

ANCC

Arkansas Nurses Association

RN

Sigma Theta Tau Honor Society of Nursing

BLS

Missouri Nurse Practitioners Association

ACLS

Mississippi Nurse Practitioners Association

PALS

PROFESSIONAL EXPERIENCE

Travel NP (Locum Tenen) FNP-BC (Gaps due to Locums assignments ending or waiting to be credentialed for contract) Middleton Elite Medical, LLC-Concierge medicine PPV Telemedicine- Owner in Arkansas Only 9-2022 to present Concentra Urgent Care and Occupational Medicine (Consilium)-New Orleans 01/2022 - 08/2022 Nova Medical Center Urgent Care and Occupational Medicine (Rhino Medical) 06/2021 - 12/2022 Truckers Healthcare Team Walk-In and DOT physical clinic (Barton and Associates) 01/2021 - 04/2021 (closed facility) Whitney Medical Urgent care (TinkBird)- Whitney, TX 01/11/2021 - 01/15/2021 QuadMed Walk-In and Employee Health Clinic (Fusion HCS)-Multiple locations 03/2017 - 06/2020 Victory Medical Urgent Care and Family Practice Clinic (Rhino-Medical)-Austin TX 03/2018 - 03/2020 RoundRock EmployeeHealthClinic (Consilium Staffing)-Austin TX (company lost contract HealthStat) 08/2018-2/2019 Medspring Urgent Care (Consilium Staffing)-Austin, TX (sold) 11/2017-8/2018 Duties included

● Formulate treatment strategies for Family Practice patients /Walk-In/ Urgent-Care/ Occupational-Med/Workman’s Comp

● Telemedicine

● Formulate treatment strategies for weight loss through medications and education

● Order and interpret test results and recommend treatment of patients

● Coordinate with staff to ensure an enjoyable yet educational clinic visit

● Provide efficient caring interaction and customer service

● Administer therapeutic procedures

● Prescribe therapy or medication

● Perform simple procedures (i.e. simple sutures, staples, I&D, toenail removal, foreign body removal)

● Manage nursing staff

● DOT physicals

● Employment physicals (Firefighter, Police, Marine, Corporate, etc)

● OSHA compliance forms

● Back to work physicals

Ozarks Medical Center West Plains, MO FNP-BC (FLOAT PRN POOL) 11/2017-02/2018

● Fill in at Pain Management clinic for the doctors while out of clinic or if patient load is heavy

● Formulate treatment strategies for rural health walk-in clinic patients (single provider offices)

● Formulate treatment strategies for urgent Care Clinic patients (single provider office)

● Order proper testing and evaluate results, send for further testing if needed

● Coordinate with staff to ensure an enjoyable yet educational clinic visit

● Provide efficient caring interaction and customer service Ozarks Medical Center West Plains, MO Pain Management Clinic 05/2016-11/2017 FNP-BC

● Formulate treatment strategies under the direction of the medical doctor for chronic pain

● Evaluate patients with musculoskeletal conditions, neurological and autoimmune conditions, reviewed vital signs, order and reviewed imaging reports and construct a plan of care for effective pain management including injection therapy

● Order and assist in the administration of Trigger Point Injection and other large joint injections.

● Ordering urine drug tests, interpreting the results, and consulting as needed with the toxicologist/employee at the clinical lab

● Discussing cases with physicians that involve the changing of procedures or medications

● Preparing and dictating reports to referring physicians, including recommendations for treatment

● Referring patients for addiction treatment if warranted

● Follow-up visits for medication management, including patients who were initially treated with invasive procedures but now require medication management

● Follow -up visits for implants and/or procedures

● Coordinate with staff to ensure for a smooth and enjoyable clinical visit

● Cultivate and stimulate the growth of the clinic population through efficient customer service and interaction.

Gap due to waiting on credentialing through Ozarks Medical Center Hospital. Despite only being gone 6 months I had to be credentialed again.

ArCare Horseshoe Bend, AR Rural Health Clinic 08/2015-2/2016 FNP-BC

● Successfully started wellness and weight management for multiple patients (i.e. behavior modification, dietary counseling, medical monitoring, pharmacotherapy, very low calorie diets, evaluation, preparation and referral of patients for metabolic and bariatric surgery).

● Success rate of weight management

● Soul provider of standalone clinic

● Managed office staff and nursing staff

● Travel APRN as well to fill in, in the absence of the Physician at multiple clinics

● Perform medical procedures and treatment (i.e. sutures, splinting, I&D, biopsies, joint injections)

● Diagnostic testing with interpretation of results to provide appropriate care and treatment

● Able to diagnostically read X-rays

● Good rapport with surrounding area physicians and hospitals for continuation of care of patients

● Performed home visits for homebound patients

● Spoke at area chamber meetings on upcoming events for the clinic (i.e. breast care awareness month, Alzheimer’s awareness, etc.)

Ozarks Medical Center West Plains, MO Orthopedic Clinic 01/2014-8/2015 FNP-BC

● Defined and created the process of Project Joints for educating patients on the process of joint replacement from beginning physician contact to discharge and home care after the surgical procedure.

● Created all spreadsheets and PowerPoint presentations for the entire Project Joints committee to follow from physician to discharge.

● Created tracking spreadsheets and graphing for PQRS.

● Decreased infection rates to 0% post-surgery after implementing Project Joints

● Obtain medical history, perform physical examination, work-up, treat and diagnosis while maintaining respect to others, being caring and supportive to patients and family members.

● Perform medical procedures and treatment (i.e. sutures, splinting, I&D, Biopsies, joint injections)

● Diagnostic testing with interpretation of results to provide appropriate care and treatment

● Extensive use of EMR- AllScripts and MediTech

● Super user of AllScripts with administration authority of the program to train clinic employees and create templates for providers.

● Able to diagnostically read X-rays of fractures with knowledge on surgical procedures or perform closed reductions, castings or splinting.

● Collaborate with supervising physicians

● Supervise office staff in absence of physician

Gap due to credentialing time and holidays to start working. I completed my job with Dr. Sra end of December (27) Internal Medicine Diagnostics Cherokee Village, AR FNP-BC 08/2011-12/2013

● In addition to regular duties and hours in clinic, autonomously worked in White River Medical Center’s Urgent Care Clinic 40 plus hours per month, as well as supervise staff

● Obtain medical history, perform physical examination, work-up, treatment and diagnosis while maintaining respect to others, being caring and supportive to patients and family members.

● Perform medical procedures and treatment(i.e. sutures, splinting, I&D, cryotherapy, biopsies, pap smears, breast exams, pelvic exams)

● Interpret diagnostic test results and provide appropriate treatment

● Collaborate with patients to plan for future healthcare needs, coordinate transitions to hospitals for emergency situations and referrals as needed.

● Extensive use of EMR- eClinical, Greenway and MediTech

● Collaborate with supervising physician

● Supervise staff and make clinical decisions in absence of Physician

● Established pediatric clientele in an otherwise Geriatric based practice which helped increase client base consequently supplying medical attention to entire families

● Can easily see 25+ patients daily

● Responsible for nursing home rounds every other month providing physical assessments, medication changes and any needed referrals.

● Provide one on one Diabetic education, Weight loss management, as well as Cholesterol and Hypertension education

● Acute and chronic illness care provided

● HEDIS and CQMC measures

Gap is due to not being able to work during final clinical hours for Masters Program and studying for NCLEX exam, taking test and awaiting licensure

REGISTERED NURSE

Methodist Family, Bono Dacus Residential Treatment Center Bono, AR RN, Specializing in Collaboration and Care of Adolescent Psychiatric Patients 04/2009-3/2010

● Utilized psychiatric diagnostic classification systems to coordinate and manage adolescent psychiatric patients.

● Acted as liaison between family and medical team regarding medical and nursing plans of care, provided patient education and family support in times of difficult mental illness and behavioral challenges, using compassion and medical expertise.

● Assumed position as case manager to maintain and regulate patient care.

● Lead psychoeducation sessions with families to help facilitate understanding of illness HealthSouth Rehabilitation Hospital Jonesboro, AR RN, specializing in Care and Rehabilitation of Post-Operative Patients 09/2008-4/2009

● Provided total care of patients recovering from various afflictions and surgical procedures such as amputations, cerebral vascular accidents, joint replacements, and spinal cord injuries.

● Collaborated with an interdisciplinary team to develop and implement appropriate care plans to facilitate rehabilitation and recovery.

● Provided care such as patient transfers, catheterizations, IV initiation, and medication administration.

● Assumed position as charge nurse frequently.

Gap due to studying for national boards, taking the exam, passing and then awaiting licensure Arkansas State University, College of Nursing Jonesboro, AR Peer Instructor in the BSN program 05/2007-5/2008

● Managed lab for first year nursing students to teach them proficiency with basic nursing skills foley catheter insertion, nasogastric tube insertion, and enema administration.

● Assisted first year nursing students with development of care plans and nursing diagnoses.

● Designed, received budget for, and implemented reference systems utilized in the peer lab.

● Recognized as Best Peer Instructor for first year nursing students. HONORS AND ACTIVITIES

● Phi Kappa Phi Honoree, Academic Honor Society 2004-2011

● Convocation of Scholars Honor Roll 2008-2011

● Dean's’ List, Spring 2004, Fall 2007

● President's List, Fall 2006, Spring 2007

● Arkansas State University College of Nursing and Health Professions Dean's’ Advisory committee, 2007-2008

● Recipient of the Craighead County Single Parent Scholarship, 2007

● National Student Nurses Association, 2005-2008

● Volunteer, Arthritis Foundation, Jonesboro Chapter, 2007

● Volunteer, American Cancer Society, Arkansas SNA Chapter, 2007-2011

● Volunteer, Make-A-Wish Foundation, Arkansas SNA Chapter, 2007, 2008

**References available on request**



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