Heriberto Cepeda

Head of IT/Network Admin/Agent support - Qiwi USA/IT Billion

Norman, OK 73069

ad2upr@r.postjobfree.com

786-***-****

To obtain a job where I can build a career and develop skills for the future. Authorized to work in the US for any employer

Work Experience

Full Stack Developer/Head of IT

Sync Engineering - Miami, FL

October 2019 to Present

• Reviewed code, debugged problems and corrected issues

• Worked on infrastructure required for optimal extraction, transformation, and loading off data from wide variety of data sources using SQL and AWS big data' technologies

• Managed milestones from initial steps through final delivery

• Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements

• Prepared and documented test plans and test cases based for Node js Rest API Application

• Setup and maintained different databases including Mysql, SQL, PostgreSQL, Firestore, MongoDB and Algolia

• Other technical expertise includes web components like web services, Servlet/JSP, HTML, Automation frameworks, Scripting languages JavaScript, Node js etc.

• Experience with AWS cloud services: EC2, S3, IAM,WAF and Redshift

• Experience with object-oriented/object function scripting languages: Java, Scala, Python etc.

• Developed Windows, Android and iOS mobile apps for clients

• Utilized React Redux for transient app state

• Created and tested NodeJS backend code

• Due to some limitations in React Native, developed native modules from scratch Native iOS (Objective- C and

• Swift) + Native Android (Java). Those modules communicate back and forth with JS engine

• Developed and deployed Multiple cms-managed and responsive websites

• Developed and deployed custom CRM applications for clients

• Developed Logistics software with custom application for asset and item management

• Consulted and assisted developing a crypto exchange based on OpenDax

• Worked on developing firmware for esp8266 based devices for clients. These were for smart devices that promoted automation.

Head of IT/Network Admin/ERP Admin

Qiwi USA/IT Billion - Miami, FL

August 2012 to October 2019

Responsible for Maintaining Active Directory, GPO, Exchange Server, and ACT crm

● Maintained and supported RD user on Microsoft server 2012 environment

● Developed, implemented and managed IT ticketing system to increase technician efficiency

● Developed and implemented customer service ticketing system

● Responsible for developing and implementing Inventory/CRM/accounting program

● Resolved tickets issued and escalated by level 1 and level 2 technicians

● Managed level 1 and level 2 technicians in satellite offices across the US

● Certified, developed, managed, manufactured, and Repaired all POS terminals. This includes building and certifying facility to move manufacturing in house.

● In charge of researching, purchasing, implementing and testing new hardware integrated into POS terminals

● Procurement and modification of POS terminals to comply with FCC and TUV standards

● Created and maintained web pages that integrates our online portal and other vital components

● Provided IT solutions to solve business issues

● Completed the set up virtual PBX and managed it as well

● Provided support to all agents in the US market

● Responsible for drafting manuals and documentations for all procedures created and implemented

● created, managed and monitored all POS terminals in US market

● Completed physical installation and repairs of POS terminal

● Managed Inventory of Spare parts and reconciled with manufacturing

● Set up and implemented a private MPLS network with Verizon IT Manager/Systems Administrator

Bernuth Lines - Miami, FL

March 2008 to August 2012

In charge of network setup, physical repair, web maintenance

● Daily backups of email and data

● Responsible for maintenance for server maintenance.

● Assist in managing mail server and firewall server (edian).

● Responsible for troubleshooting day to day user problems.

● On call service, step by step instructions over the phone, and through virtual machine (VM) applications.

● Installed and administered network with more than 120 users, some with (VM).

● Headed various projects including integration of accounting to operations, management reports and data consolidation for detailed analysis.

● Managed PBX system (bcm50) and terminals.

● Worked closely with the Finance and Operations Departments while maintaining proprietary software data integrity and business process alignment to comply with Management requirements.

● Participated in the design and customization of the proprietary software, FBS CSM, Stowplan & ISF, to ensure the fulfillment of custom requirements.

● Developed the logic and assisted in the design for online customer "document management system" used.

● Served as Super User for FBS Qava based application on mysql database powered by a linux).

● Duties included training of new users, authorization of user access, validation of data integrity, incident resolution, some shell scripting, maintain the sql databse, develop logic for new reports for all departments as needed, and develop logic for automation in all operations.

● Main point of contact for FIBS related issues giving support to offices in the Caribbean, south and Central America.

● Responsible for the equipment control and dispatch module implementation for the areas of Trucking, Equipment Maintenance and Repair, and Depot.

● Maintain and install security cameras with dvr system

● Maintain and install wireless access points

● Developed logic for warehouse receiving procedure and automatic Bill of lading procedure with auto rating.

Systems Administrator

Tech Support Services - Miami, FL

January 2005 to March 2008

Owner/PC Technician

● Responsible for providing technical support

● Installed networks

● Integrate day to day operation with accounting software

● Train new users and create manuals

● Responsible for physical Hardware repair

● Maintain and install security cameras with dvr system

● In charge of web maintenance, troubleshooting

● On call many times to give over the phone support and VM. IT Administrator

The Regal Group - Miami, FL

October 2005 to June 2006

Responsible for the setup as well as the maintenance of the network.

● Responsible for the development of company's web site. Education

Bachelor's degree in Management Information Systems Florida Memorial College - Miami, FL

September 2011 to January 2015

High School diploma

North Miami Senior High - Miami, FL

August 1997 to June 2001

Skills

• ACTIVE DIRECTORY (5 years)

• SOLUTIONS (5 years)

• LINUX (4 years)

• MYSQL (4 years)

• SCRIPTING (4 years)

• Virtualization

• Cloud infrastructure

• Cloud computing

• Scripting

• VMWare

• Cloud architecture

• Microsoft Windows Server

• System administration

• Google Cloud Platform

• Apache

• Linux

• Active Directory

• Databases

• Computer networking

• GitHub

• Docker

• MySQL

• Application development

• APIs

• Python

• Relational databases

• Git

• SQL

• Java

• Web services

• PHP

• Agile

• Graph databases

• SSL

• XML

• JSON

• Debugging

• Business requirements

• Scala

• Data structures

• REST

• Google Suite

• JavaScript

• Project management

• Node.js

• Mobile applications

• Data management

• Analysis skills

Additional Information

Work Skills

● Professional with more than 10 years combined experience in programming, business development applications and partner support.

● Open-minded leader recognized for creative thinking and effective problem solving.

● Positive, optimistic, self-starter who excels under pressure and meets deadlines.

● Deep understanding of business models and relation with IT processes.

● Ability to prioritize requests to achieve customer satisfaction.

● Versatile and professional who adapts well to rapidly changing environments and multiple cultures.

● Recognized for generating business and customer solutions.

● Build and Maintain network setup for 120+ users.

● Strong experience in hardware repair as well as software trouble shooting and shell scripting. Operating Systems

● Windows NT/95/98/2000, Server 2003/2012 LINUX, UNIX, OSX.

● Languages: HTML, Flash, Microsoft Office Products, VI, VIM, JAVA, Telnet/SSH, PHP, MYSQL, MSSQL.

● Software: Active Directory, RDP, GPO, Office365, Photoshop, Dreamweaver, Flash, IE, Safari, putty.

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