Ginger Brin Rattey

***** *********** *****

Tampa, Florida 33626

813-***-****

ad2upp@r.postjobfree.com

Seeking to join a customer service leadership team dedicated to evolving and emerging technologies.

Experience: Cozy Creatures Inc. Tampa, FL

Office Manager January 2017 to present

Responsible for customer file maintenance, payroll, vaccination documentation, scheduling daycare, walking and boarding, accounts receivables and payables, purchasing, new client “meet and greeting”, feeding to client’s specifications and overall staff management. AT&T Systems Group Tampa, FL.

Project Management International Customer Enablement 1998 to 2000 Responsible for project management and enablement of international sites on the IBM/AT&T Global network.

International Business Machines (IBM) Tampa, FL.

Technical Support IBM Global Network June 1996-to1998 Customer Service Helpdesk for the IBM Global Network responsible for technical support and knowledge of products and service. Technical troubleshooting of Cisco, IP, IPX SNA and Frame relay. GTEDS- GTE Data Services Tampa, FL

Internship 01/96- to 06/96

Assisted in first line support for carrier markets and provided online documentation, flow charts and down-time reports. Created and modified UNIX shell scripts to assist first line “Support”. Fortune Bank Clearwater, FL

Customer Service Representative 06/88- to 01/92

Promoted 3 times (Teller, Safe Deposit Associate, Customer Service Representative) and responsible for new account sales generation and set up, financial management consultation and referral, customer public relations and troubleshooting, and overall customer file maintenance.

Education: University of South Florida Tampa, FL

Bachelor of Science in Management Information Systems June 1996