Allen Frazier

Centerville, Virginia 571-***-**** ad2umw@r.postjobfree.com

Recently completed an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 3+ years in customer service have led to developed skills in;

Troubleshooting, Data Analysis, Process Optimization, Crisis Management, Research Skills.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • crisis management • Astute observation • Troubleshooting

EDUCATION, CERTIFICATES, & CERTIFICATIONS

Merit America • Virtual

Google IT Support Professional Certificate

●Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification

Additional Skill Development

●Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

RELEVANT EXPERIENCE

Personal Shopper • Walmart, Chantilly, Virginia 06/2020 - 11/2023

●Implemented efficient inventory management systems, reducing product discrepancies and enhancing data accuracy, demonstrating strong attention to detail and data analysis skills.

Security Guard • Securitas, Centerville, Virginia 08/2023 - 12/2023

●Maintained accurate incident logs and reports via pen and paper, ensuring compliance with regulatory requirements and providing a reliable historical reference for security-related matters.

●Assisted in the utilization and deployment of security technology tools, contributing to the enhancement of security infrastructure and efficiency, while reducing response times.

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