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Customer Service Oracle Cloud

Location:
Dallas, TX
Posted:
January 17, 2024

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Resume:

Mohammed Y. Shaik

704-***-**** Certifications ad2uln@r.postjobfree.com

Professional Summary

Certified Oracle DBA/DMA Professional with 15 years of experience in Oracle technologies, including Exadata, Golden Gate, RMAN, ExaCC, RAC, and OCI. Holds Oracle 11g, 12c, and Oracle Cloud Infrastructure certifications. Proven expertise in advanced customer service, Oracle Cloud deployment, and database management roles at Oracle, Deloitte Consulting, and Mastech Digital

EXPERTISE

Exadata, Golden Gate, RMAN, ExaCC and OCC, RAC, Performance Tuning, OCI, Autonomous Database, Shell Scripting

EXPERIENCE

Principal Software Engineer Oracle 08/17 - Present

(Exadata X6, X7, X8, X9 ExaCC, OCC, Ansible)

● Provided advanced customer service support to premium clients, offering expertise in Migrations, Performance evaluations, and Configuration assessments for customers worldwide.

●Installed and configured Oracle Cloud at Customer and Exadata Cloud at Customer Gen-1 systems.

●Managed patching and scheduling tasks for ExaCC racks in live customer environments, encompassing Exadata Cloud at Customer Gen-1 and Gen-2 systems.

●Worked on DMA role on various Exadata systems

●Handled infrastructure deployment on Oracle Cloud Infrastructure (OCI) platforms.

Consultant DBA Deloitte Consulting 02/14 - 08/17

Client 1: US Cellular (Oracle 11g2, 12c RAC, Exadata X5 Clusters on IBM ZFS, Golden Gate Replication, OEM, RMAN, AIX, Red Hat Enterprise Linux. Remedy, HPQC)

●Spearheaded 24/7 on-call support for production systems, ensuring seamless operations and rapid issue resolution to maintain database infrastructure reliability.

●Collaborated on Exadata X5 cluster operations, supporting BI and OPS functions, managing various EDW and ODS tasks.

●Played a key role in Oracle Golden Gate replication, troubleshooting replication-related challenges.

●Utilized OEM for database monitoring and promptly addressed alerts and agent issues.

Client 2: Life Technologies/Thermo Fisher Scientific (Oracle 9i-12c, RAC, HA VERITAS, HP service guard Clusters, 11gR2 Active Data Guard, OEM, RMAN)

●Oversaw support for multiple Production and Non-Production databases, ensuring their continuous performance and reliability.

●Managed Production Exadata Racks, monitoring workloads and swiftly resolving any issues to maintain optimal operational efficiency.

●Led database refreshes and facilitated smooth upgrades, including transitions from 10g to 11gR2 and 11gR2 to 12c, enhancing database capabilities and security.

●Took charge of Data Mart Data Loads and meticulously optimized indexing for Applied Bioinformatics, facilitating efficient data retrieval and analysis.

Sr. Oracle Database Administrator Mastech Digital 03/12 - 02/14

Client: TIAA-CREF, Charlotte NC, USA (Oracle 10g/11.1/11.2, Oracle 11g2 RAC, Oracle 11gR2 Active Data Guard, OEM, Oracle Streams, Golden Gate, Exadata, Logical Standby RMAN, AIX, Red Hat Linux)

●Led primary support for Production Systems within the Database Technology Operations team, guaranteeing seamless operations and resolving issues proactively.

●Proactively monitored alerts, addressed alarms, implemented 11gR2 Downstream replication, and played a vital role in disaster recovery exercises to ensure business continuity.

●Contributed to benchmarking and product testing efforts, evaluating emerging technologies such as Exadata for Operational Data Store (ODS) applications.

●Installed and configured Grid agents, enhancing Oracle Enterprise Manager (OEM) Grid Control monitoring for improved database performance.

Oracle Database Administrator Sree Infotech 11/07 - 03/12

Client: TIAA-CREF, Charlotte NC, USA (Oracle 9i/10g/11g, Oracle 11g2 RAC, Oracle 11gR2 Active Data Guard, OEM, Oracle Streams, RMAN, AIX, Red Hat Linux)

●Managed SunGard Databases, including Plan Office, Plan Manager, EXP-AG, and IBM CMDB, as a primary responsibility.

●Installed and maintained logical standby and streams for EXP-AG 2 Node production RAC, supporting over 1600 concurrent sessions.

●Led the successful upgrade from Oracle 10gR2 to Oracle 11gR2 for both RAC and single-instance databases, including the CRS upgrade to grid infrastructure.

●Established and maintained 10g/11g Active Data Guard configurations to ensure high availability, data protection, and disaster recovery for critical enterprise data.

●Designed and implemented comprehensive database backup plans utilizing RMAN and traditional hot/cold backup methods.

●Conducted proactive monitoring and tuning of databases, encompassing memory optimization, initialization parameters adjustment, OS kernel parameter tuning, and SQL query performance tuning.

●Implemented Oracle Stream replication and Oracle Materialized view replication to enhance reporting capabilities.

EDUCATION

Master of Science, Tuskegee University, AL, USA 05/2008

Bachelor of Engineering, Osmania University, India 04/2004



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