Customer Service Rep
Resume:
Everett Jordan
** ********* ***, *********, ** **705
********@*******.***
QUALIFICATIONS
Extensive experience in computer technologies Expert at analyzing and solving complex problems. Excellent oral and written communication skills with an emphasis on customer relations. Self-motivated professional, capable of working independently or as part of a team. Focused on opportunities in computer home and industrial automation technology.
EDUCATION, CERTIFICATIONS & AFFILIATIONS
Connecticut Green Jobs Certification Program, Environmental Management Geological Consultants, Inc., 2011
Certifications include:
- 40 Hour HAZWOPER
- LEED Associate
- EPA LRRP
- CT Asbestos Supervisor License
- Confined Space
- Deconstruction
- CT Lead Supervisor License
- OSHA 10 Hour
- OSHA/EPA Laws and Regulations
2012, Naugatuck Valley Community College, Waterbury, Ct, CNC Machining and Operator Certificate Program
2005, Brain Bench, Chantilly, VA, Computer Technical Support/A+ Certification
2005, New Horizons Computer Learning Center, Trumbull, CT, Microsoft Certified Desktop Support Technician (MCDST)
2002 – 2004, Goodwin College, Waterbury, CT, Integrated Computer Technology Program
1997, Hazmat Certification
Relevant Course Study:
*Electronics *Microprocessor Theory & Programming *Intro to Operating Systems
*HTML Programming *Desktop Operating Systems *Computer Applications
*Computer Assembly *Advanced Disk Operating Systems *A+ Preparation
*Network Topology *Visual Basic Programming *Network Administration
*Network Operating Systems *Database Management
Hardware & Software Lab Experience
*Design & Build a Network *Install DOS, 2003 Server, 2K, XP Win 7 *Administer a Network
*Create Databases Using Access *Support in DOS, 2003 Server, 2K, XP, Win7 *Build a Web Site
*Create Documents with Word *Create Web Pages Using HTML & VB Script *Desktop Publishing
*Write Programs in Visual Basic *Create Spreadsheets Using Excel *Build Computers
*Service & Repair Printers *Install Network Cables & Hardware *Support Help Desk
*Troubleshoot & Repair Computers *Microsoft Window *Microsoft Office
EMPLOYMENT HISTORY
First Student, Watertown, Ct 12/16/2017 - Present
Bus Driver
*Spare Bus Driver
*Charter Driver
Dattco, New Britain Ct 12/01/2015 - 11/22/2017
Bus Driver
*Coach Bus Driver
*Charter Driver
DUCDUC, Torrington, Ct 10/2013 – 3/2014
Data Analyst (Contract)
*Created and maintain FAQ’s and documentation for production and labor.
*Microsoft Excel Spread Sheets.
*Maintain and update database on daily basis.
Pocket Wireless, Waterbury, CT 8/2009 – 10/2010
Communication Consultant 1
*Retail – Working with users to find out there communication needs and requirements
*CSR – Processing users through a Point of Sale System to complete purchase of devices
*Help Desk – Helping users resolve issue with their devices and features of those devices
Everett Jordan/Page 2
Netsolace Inc., Hamden, CT 5/2008 – 10/2008
Tech Support
*Worked with programmers to resolve tier 2 and tier 3 support issues
*Trained end-users on software packages and standard IT procedures
*Created and maintain FAQ’s and documentation for software and systems
*Participated in new application rollouts, testing and special projects as needed
*Window 2003 Server/SQL/Windows XP and Microsoft Office
*Created and responded to user help desk tickets
*Installed, configured and provided troubleshooting for PC hardware and peripherals (printers, scanners, etc.)
Inter Tech Media, Stamford, CT 11/2007 – 1/2008
Web Administrator
*Customizing – Created and edited web pages for radio and television stations
*Customer Service – Provided phone and email support for users
*Programming – HTML, GIF Animation, CSS, Java Script, Flash
Trumpf, Bristol, CT 3/2003 – 3/2007
Field Service Technician
*SAP – Utilized sap to retrieve customer documentation and service information
*Data Entry – Edited software and programs in order to meet customer needs
*Training – Provided staff and outside users with detailed class instruction
*CAD – Created 3D rendering of part for first piece production and inspection
*Help Desk – Helped users resolve technical, Software or hardware issues over the phone or client location
*Assembly – Using power and hand tools to assemble, install and repair laser cutting machines.
*Production – Interface with Programs, Purchasing, and Manufacturing
* Inventory – Procurement & Manufacturing knowledge.
Watertown Plastic, Inc., Watertown, CT 3/2000 – 11/2002
Inventory Control
*Inventory – Visually counting and recording parts
*Formulating Resin Mixture – Combine various plastic materials for mold injection process
*Data Entry – Recording incoming and outgoing product in database
*Review planned orders with the shop and determines if kits should be released short or complete.
*Expedite material as needed
*Report material status to management on.
*Worked in a fast paced environment while prioritizing assignments.
B & E Aerospace, Litchfield, CT 7/1998 – 9/1999
Assembler
*Blueprint – Used as a diagram for assembly and inspection
*Hand Tools – Driver, wrenches, drills
*Data Entry – Recorded incoming and outgoing product database
Karo Manufacturing, Inc., Naugatuck, CT 1/1997 – 5/1998
Machine Operator
*2nd Shift Lead – Responsible for training
*Blueprint – Use with micrometer and calipers to verify part size and specifications
*Data Entry – Record production reworks and scraps
McDonalds Waterbury / Watertown CT, April 1983 – January 1990
Asst. Management
*Inventory – Visually counting and recording stock.
*Key Holder – Opening and Closing making daily deposit Recording daily sale and labor cost.
*Leadership – Assigning task and giving direction to production crew or staff.
*Retail – Working with crew or staff to improve sales and customer experience.
*Worked in a fast paced environment while prioritizing quality and operating standards.
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