Jonathan Courtney

**** ***** *** *

Minneapolis, MN 55411

ad2ukv@r.postjobfree.com

612-***-****

Objective

To gain suitable employment in a growing diverse industry. And to be challenged to bring out my full potential while adding to the company’s growth and maturity.

Summary

Over ten years of experience in customer service, collections and call center operations and two years in manufacturing and warehouse experience My major strengths include customer service, research, problem solving, and data analysis. Proven initiator and a strategic thinker.

Professional Experience

Speedway May 2023 to June 2023

Guest Associate/ Cashier

Listens and responds to customer requests, follows immediate customer satisfaction guidelines to resolve customer concerns and forwards information to Management as needed. Cleans and maintains the store area including, but not limited to, cleaning counters, equipment, floors, cabinets, external areas and restock coolers. Countdown cash drawer. Drive sales and protect company assets.

Circle K November 2022 to March 2023

Guest Services/ Cashier

Responsible for performing all cashiering, stocking, cleaning, and customer service duties in a manner that will develop good customer relations, build store sales, maximize profits, and protect store assets.

Entegris, Inc June 2021 to August 2021

Material Handler

Picks, processes, closes and stages or delivers orders to work centers.

Performs scheduled issues and picks of requested components/materials, additional parts, reservations, resupply materials, and consolidates and delivers work order materials.

Packages finished and semi-finished goods to specifications from orders utilizing a combination of packaging materials and instructions with a high degree of accuracy.

Supports Inventory control in conducting weekly cycle counts, delegated inventory tasks, and assists in process improvements.

Utilizes Reach Truck, Fork Truck, and WAV mobile equipment safely and effectively to support daily company and department objectives.

Additional miscellaneous tasks as assigned in order to support the overall organization.

Target Distribution September 2020 January 2021

Manual Package Breaker

Maintain a positive and respectful attitude while working independently and on a team.

Work quickly, safely and efficiently to handle products within the warehouse.

Deliver Target branded quality.

Accurately update the processing of merchandise and inventory to our stores network and guests through the Warehouse Management System and other computer systems.

Meet all safety procedures using PPE and proper use of power vehicles.

Move cartons and/or pallets to and from trailers, storage, and staging areas by hand to mechanized conveyor systems using safe lifting techniques.

Report to work on time and complete job tasks assigned accurately and on time to contribute to the overall Distribution Center results.

United Parcel Services (UPS) July 2020 to August 2020

Package Handler

Sort and group packages according to their intended destinations and load them into appropriate delivery vehicles.

Use “hand-to-surface” methods when handling packages

Scans, reads, and labels packages to determine correct grouping.

Moves packages into the delivery area and loads them onto conveyor belts, trucks, or pallets.

Observes strict adherence to company policies (safety, security, uniform, package handling)

Maintains a clean working area.

Identifies errors in package information, defects, and any discrepancies.

Collaborates with other warehouse personnel to ensure work efficiency.

Ameriprise Financial February 2018 to March 2019

Servicing, Licensing, Compensation Professional

Provide the first point of contact for advisors and field leadership regarding compensation, FINRA licensing and registration requirements,

Interact directly through an inbound phone queue to research questions, open n issues resolution case, and resolve minor problems over the phone or advise appropriate service advisors.

Respond to inquiries from advisor and field leadership regarding routine compensation and pay roll related issues as well as FINRA licensing, registration, or continuing education.

U.S. Bank September 2016 to November 2017

Collection Advisor

Collect payment on assigned business to business delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.

Target Corporation October 2012 to September 2017

Sr. Credit Advisor

Collect on current and delinquent Target Red Card accounts.

Analyzed financial information obtained from guest to determine strategies for meeting guests' financial obligations.

Comply with regulatory requirements as well as FDCPA guidelines.

Messerli and Kramer June 2011 to October 2012

Manual Collector

Responsible for light skip-tracing, outbound calls and collecting on charged off debt, involving credit cards, loans and auto deficiencies.

Knowledge of the FDCPA.

Perform at a higher level of decision making.

Excellent negotiating and communication skills.

Ability to multitask in a fast-paced environment.

Manage accounts assigned to individual unit.

Perform job functions using various computer applications, and an outbound dialing system.

Education

Burnsville Senior High school September 2002 to May 2004

High School Diploma

Strayer University June 2010 to January 2011

Bachelor of Arts in Business Management

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