JoAnne Noto

Multi-Facet Skills Driven

Scottsville, VA 24590

ad2ukb@r.postjobfree.com

+1-989-***-****

Results-driven Customer Services Representative with proved ability to establish rapport with clients. Dedicated and friendly with motivation to maintain customer satisfaction and contribute to company success; working in diverse retail and customer service environments. Managerial experience in a high-end merchandise environment and reliable customer service representative with a proven track record in demanding sales and account management environments. Core Strengths:

• Conflict Resolution

• Strong Organizational Skills

• Creative Problem Solver

• Listening Skills

• Excellent Communication Skills

• MS Windows Proficient

• Proficient in Electronic Communication Services

• Fast Learner

• Courteous Demeanor

• Strong Client Relations

• Energetic Work Attitude

• Large cash/check deposits

• Training Development

• Markdown/promotional procedures

• Cash Management

• Store Maintenance

• Inventory Control

• Invoice Processing

• Credit Card Processing

• Adaptability

Authorized to work in the US for any employer

Work Experience

Help Desk Specialist

University of Virginia Health System - Charlottesville, VA September 2022 to Present

Have worked through three purchases of new hospitals and go-lives, troubleshooting basic and tier 1 software issues. Password resets, and account unlocks. Oracle and Kronos login issues as well Desktop Support Specialist

NTS - Charlottesville, VA

June 2017 to Present

Troubleshoot small technological issues, determine further if possible fixes for said issues. Client facing and satisfaction. Teaching users how to interface with their technology. Learning and growing with today's technological market.

Geek Squad Advanced Repair Agent

Best Buy - Charlottesville, VA

May 2017 to October 2018

Troubleshoot small technological issues, determine further if possible fixes for said issues. Client facing and satisfaction. Teaching users how to interface with their technology. Learning and growing with today's technological market.

Geek Squad Consultation Agent

Best Buy - Charlottesville, VA

April 2016 to May 2017

Troubleshoot small technological issues, determine further if possible fixes for said issues. Client facing and satisfaction. Teaching users how to interface with their technology. Learning and growing with today's technological market.

Best Buy Mobile Sales Consultant

Best Buy - Saginaw, MI

June 2014 to April 2016

Customer service, Cashier, Sales

Store Manager

Media Replay - Saginaw, MI

November 2011 to March 2014

Outsold the four other stores with a declined customer base on Black Friday. Sales Associate

Burton/ Genesse Valley - Flint, MI

April 2011 to November 2011

Saginaw/Bay City MI

Department Mgr of Fabrics, Crafts and Stationary

Wal-Mart - Saginaw, MI

September 2010 to April 2011

Overnight Modular and Price Team

Walmart

June 2010 to September 2010

Produce Sales Associate

Walmart

February 2010 to June 2010

Jewelry Sales Associate

Champaign Humane Society - Champaign, IL

October 2008 to February 2010

Adoption Counselor

Champaign County Humane Society

September 2001 to May 2005

Education

General Core Studies

Parkland College - Champaign, IL

2004 to 2005

Diploma

Urbana High School - Urbana, IL

2004

Skills

• Retail Management

• Key Holder

• Desktop Support

• Active Directory

• Technical Support

• Microsoft Windows

• Help Desk

• Software Troubleshooting

• Operating Systems

• Customer service

• Cash register

• Technical support

• Multithreading

• Social listening

• Customer retention

• Windows

• Software troubleshooting

• IT support

• Help desk

• Conflict management

• Cash handling

• Cash management

• Sales

Certifications and Licenses

Driver's License

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