Customer Service Representative
Resume:
JoAnne Noto
Multi-Facet Skills Driven
Scottsville, VA 24590
************@****.***
Results-driven Customer Services Representative with proved ability to establish rapport with clients. Dedicated and friendly with motivation to maintain customer satisfaction and contribute to company success; working in diverse retail and customer service environments. Managerial experience in a high-end merchandise environment and reliable customer service representative with a proven track record in demanding sales and account management environments. Core Strengths:
• Conflict Resolution
• Strong Organizational Skills
• Creative Problem Solver
• Listening Skills
• Excellent Communication Skills
• MS Windows Proficient
• Proficient in Electronic Communication Services
• Fast Learner
• Courteous Demeanor
• Strong Client Relations
• Energetic Work Attitude
• Large cash/check deposits
• Training Development
• Markdown/promotional procedures
• Cash Management
• Store Maintenance
• Inventory Control
• Invoice Processing
• Credit Card Processing
• Adaptability
Authorized to work in the US for any employer
Work Experience
Help Desk Specialist
University of Virginia Health System - Charlottesville, VA September 2022 to Present
Have worked through three purchases of new hospitals and go-lives, troubleshooting basic and tier 1 software issues. Password resets, and account unlocks. Oracle and Kronos login issues as well Desktop Support Specialist
NTS - Charlottesville, VA
June 2017 to Present
Troubleshoot small technological issues, determine further if possible fixes for said issues. Client facing and satisfaction. Teaching users how to interface with their technology. Learning and growing with today's technological market.
Geek Squad Advanced Repair Agent
Best Buy - Charlottesville, VA
May 2017 to October 2018
Troubleshoot small technological issues, determine further if possible fixes for said issues. Client facing and satisfaction. Teaching users how to interface with their technology. Learning and growing with today's technological market.
Geek Squad Consultation Agent
Best Buy - Charlottesville, VA
April 2016 to May 2017
Troubleshoot small technological issues, determine further if possible fixes for said issues. Client facing and satisfaction. Teaching users how to interface with their technology. Learning and growing with today's technological market.
Best Buy Mobile Sales Consultant
Best Buy - Saginaw, MI
June 2014 to April 2016
Customer service, Cashier, Sales
Store Manager
Media Replay - Saginaw, MI
November 2011 to March 2014
Outsold the four other stores with a declined customer base on Black Friday. Sales Associate
Burton/ Genesse Valley - Flint, MI
April 2011 to November 2011
Saginaw/Bay City MI
Department Mgr of Fabrics, Crafts and Stationary
Wal-Mart - Saginaw, MI
September 2010 to April 2011
Overnight Modular and Price Team
Walmart
June 2010 to September 2010
Produce Sales Associate
Walmart
February 2010 to June 2010
Jewelry Sales Associate
Champaign Humane Society - Champaign, IL
October 2008 to February 2010
Adoption Counselor
Champaign County Humane Society
September 2001 to May 2005
Education
General Core Studies
Parkland College - Champaign, IL
2004 to 2005
Diploma
Urbana High School - Urbana, IL
2004
Skills
• Retail Management
• Key Holder
• Desktop Support
• Active Directory
• Technical Support
• Microsoft Windows
• Help Desk
• Software Troubleshooting
• Operating Systems
• Customer service
• Cash register
• Technical support
• Multithreading
• Social listening
• Customer retention
• Windows
• Software troubleshooting
• IT support
• Help desk
• Conflict management
• Cash handling
• Cash management
• Sales
Certifications and Licenses
Driver's License
Contact this candidate