Customer Service Administrative Assistant

Kristen Wilcox

Poughkeepsie, NY *****

845-***-**** ***********@******.***

LinkedIn Link

Competent, customer-focused, perceptive, administrative professional with experience in foreclosures, customer service, inventory control, and food service seeking a full-time career position. Demonstrated strengths include customer service, integrity, interpersonal skills, organization, and attention to detail. Enjoys working in a fast-paced environment. Microsoft Word & Excel.

Competencies

Administrative Analytical Problem solving Teamwork

Communication Strong work ethic Detail-oriented Positive Outlook

Dedicated Straight forward Quick Learner Active Listening

Initiative Enthusiastic Perceptive Supportive

Resourceful Hardworking Efficient Practical

Work Experience

Fuel4Life, Hopewell Junction, NY 2020-present

Administrative Assistant/Deli Supervisor

Responsible for providing strong customer service, accurately filling customer orders, managing logo wear and inventory, running and balancing cash register (Toast), compiling the meal delivery list, handling all back-office administrative tasks such as payroll, creating menus, file administration, database management, etc.

Recognized by supervisors for my customer service and organizational skills.

Recognized by customers for my consistently friendly and professional service.

Golds Gym, City, NY 2019 – 2020

Personal Trainer, Certified

Provided excellent customer service and fitness training by motivating clients to meet their health and fitness goals; conducted fitness assessments; provided instruction on proper cardiovascular, flexibility, and resistance exercise; designed fitness programs tailored to the specific needs of my clients; created and presented group exercise classes to clients; promoted personal training programs and services, followed and enforced social distancing guidelines, and sanitized equipment

Recognized by clients for consistently motivating them and challenging them with new exercises and techniques.

Recognized by supervisors for dependability, promptness, and client service.

Serenity Electronics, Poughkeepsie, NY 2012 - 2015

Inventory Associate

Monitored and maintained warehouse inventory levels by performing physical counts of inventory, and reconciling actual stock count to computer generated reports; received and unpacked stock items, restocked items as needed, inspected items for damages, maintained aisle organization, assisted with finding items in the warehouse.

Hair Palace, Poughkeepsie, NY 2011-2012

Front Desk Receptionist

Efficiently managed front desk by accurately making appointments, answering inbound calls, professionally greeting clients, educating clients on product lines, proactively resolving client issues, making stylist recommendations, keeping stylists on schedule, maintaining product inventory, and assuring reception area was clean and in order.

Recognized by clients for friendly courteous service.

Recognized by supervisors for my initiative, and being prompt and reliable.

Kristen Wilcox, resume

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Work Experience (continued)

Settled for Less, Poughkeepsie, NY 2003 – 2011

Foreclosure Specialist

Managed the foreclosure/litigation process for an assigned portfolio of mortgage loans, contested foreclosures to ensure foreclosure was completed timely and in accordance with investor guidelines or recommended short sale; Communicated with lenders and foreclosure attorneys to understand, minimize, and avoid delays during the foreclosure or short sale; Worked with lenders and foreclosure attorneys to resolve simple contested/litigation actions and title issues to allow completion of the foreclosure action; provided administrative support related to the foreclosure process.

Recognized by clients for compassion, patience, and my ability to successfully assist clients through an emotional process.

Recognized by supervisors for my knowledge, and interpersonal and communication skills.

Education& Training

National Gym Association, Inc., Coconut Creek, FL

Personal Trainer Certification # CPT2690, expires 2023

Spackenkill High School, Poughkeepsie, NY

Diploma: General Studies

Volunteer Experience

Hickey Family Foundation, through Fuel4Life, Hopewell Junction, NY

Volunteer, current - Pack and deliver meals to the Family Partnership Center to feed those who are homeless.

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