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Customer Service Quality Assurance

Location:
Stillwater, OK
Posted:
January 17, 2024

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Resume:

SUSANNE

SHORT

Stillwater, OK ***** 405-***-**** ad2ujj@r.postjobfree.com

PROFESSIONAL SUMMARY

Trustworthy medical professional with experience in various care settings including retail veterinary and hospital pharmacy environments. Strong background in providing quality care to patients of wide range of ages and backgrounds. Proven track record of successfully diagnosing and treating variety of chronic and acute medical conditions. Extensive training in oncology medical compounding combined with solid superior integrity and command of medical ethics.

SKILLS

• FDA Drug Safety Guidelines

• Advanced Math Skills

• Quality Assurance and Control

• Drug Storage Procedures

• HIPAA Regulations

• Preparing Sterile Compounds

• Aseptic Techniques

• Laboratory Testing

• Electronic Medical Record Software

• Pricing Analysis

• Vendor Relations

• Cost Control

WORK HISTORY

APRIL 2017-SEPTEMBER 2023

Oncology Buyer/Pharmacy Technician Stillwater Medical Stillwater, OK

• Maintained complete documentation and records of all purchasing activities.

• Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.

• Maintained key item stock levels and wrote or expedited purchase orders.

• Counted, measured and compounded medications following standard procedures.

• Maintained proper drug storage procedures, registries, and records for controlled drugs.

• Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.

JULY 2015-DECEMBER 2021

Veterinarian Vetco Stillwater, OK

• Reviewed pet health history, examined animals, conducted tests and prescribed parasiticide medications for preventative conditions.

• Practiced veterinary medicine with emphasis on preventive screenings, vaccination protocols, and microchip insertion in small animals.

• Communicated with pet owners regarding pet nutrition, behavior counseling and treatment.

• Teamed with other veterinarians and technicians in large mixed practice to deliver care services.

• Helped improve animal wellbeing by advising owners on better care strategies and treatment options.

• Maintained detailed diagnosis and treatment records for future reference. APRIL 2008-FEBRUARY 2017

Dispensary Assistant Oklahoma State University Stillwater, OK

• Provided consultations and answered inquiries from clients, veterinary technicians and veterinarians regarding drugs, potential side effects, and specified use.

• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

• Maintained proper drug storage procedures, registries, and records for controlled drugs.

• Communicated with veterinarians to verify medication dosages, refill authorizations, and patient information.

• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

OCTOBER 2001-APRIL 2008

Instructional Technician Oklahoma State University Stillwater, OK

• Collaborated with other instructional technicians and veterinarians/professors to provide comprehensive support to students and deliver instruction aligned with veterinary standards.

• Provided performance feedback to help students understand strengths and areas for improvement.

• Maintained safety and security by overseeing students in surgical environments.

• Paid close attention to operating procedures for adherence to established surgical techniques.

• Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.

MARCH 2000-MAY 2001

Pharmacy Technician Oklahoma State University Stillwater, OK

• Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

• Located and measured medications according to prescription information, making modifications as instructed by providers.

• Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.

• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.

JULY 1988-JUNE 1990

Toxicology Resident Oklahoma Animal Disease Diagnostic Laboratory Stillwater, OK

• Set up and calibrated laboratory instruments and equipment to prepare for testing purposes.

• Collected and stored specimens and samples to prevent contamination.

• Reviewed related scientific literature and kept abreast of technical developments.

• Planned complex research projects and designed studies to improve research and experimentation.

EDUCATION

Doctor of Veterinary Medicine

Oklahoma State University, Stillwater, OK

Bachelor of Science: Animal Science

Oklahoma State University, Stillwater, OK

Bachelor of Science: Biology

Northwestern Oklahoma State University, Oklahoma

LICENSURE

Oklahoma Veterinary Medical License: #2783



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