ISAIAH H. MAYRANT

ad2uj1@r.postjobfree.com

973-***-****

PROFESSIONAL SUMMARY

Specializing in integrating IT solutions for business data analysis with emphasis upon Procurement, Payroll, Budgeting and Accounting functions in a training, call center help desk, and management consulting capacity at varying stages of the project life cycle in a PMO environment with PMP methodology.

TECHNICAL SKILLS

Business Analysis, Data modeling, MS Project Server, PMI Project Management and ITIL certificates. Cognos, MS Project, Visio, Macintosh OS Systems 10.1, SQL, Meditech, ICD 9, ICD 10 medical coding. Agency Systems and CMHC4 Evolve, Epic, medical applications. Medicare and Medicaid FAMIS applications. Agile, SRUM, Active Directory, BMC Remedy, SAP (Business Objects, SAP plant maintenance, material management, production and planning, sales and distribution, FICO, HR Management System FMS 2, FMS 3), Oracle OBIEE, Oracle Siebel CRM, MS Dynamics 365 CRM Module, PMI Project Management Concepts, SSRS, PeopleSoft NYCAPS, Amber Pro POS, JD Edwards POS, SharePoint, ADP, Check Systems, SAGE Abra HRMS, UAT, IITL, Payment Information Portal, City Time, Citrix, Juniper, NYC Application Payroll System, HTML, Evolve, Software As A Service, Service Level Agreements, Supply Chain and Product Management, Vendor Source, Vendex, DMS, PMS, Clear Quest, Wages, Loops, DABS, FAMIS, UAP. Archer vendor sourcing, Crystal Reports, Oracle SQL, Visual Basic, C++, Application Testing and Training. Mojo GIS, DAPPS, E2, Kronos, Raiser Edge

PROFESSIONAL EXPERIENCE

Citizens Bank via. Harvard Partners Group Remote Location 7/2022- Present

PMO Project Manager

Managed and driven various enterprise asset real-estate to infrastructure implementation and integration and application PMO projects from mergers and acquisitions department for Citizens Bank out of which included Office 365 Roll Out, Data Migration, Call and Data Center, Human Resources, Peoplesoft Payroll, GL, HR, Service Now, Exchange Server, custom applications SAN and VPN including others.

Managed real estate site acquisitions and set up new office data center environment as per allocated. budget.

Managed Global Azure Implementation with Data box and Oracle integration.

Managed Power BI and MS Dynamics implementation and integration.

Managed enterprise portfolio life cycle by tracking and updating program and project status of the project plan out of which included resources, assets, procurement, finance, supply Chain, budget among other allocations.

Product owner for office 365 implementation and migration from acquisitions.

I managed anywhere between 3 to 5 projects within the program PMO simultaneously with global cross functional teams of 5 to 40 stakeholders at all levels of the org chart.

Managed credit, risk, and capital market requirements for acquisitions out of which included debt to revenue ratios, asset to loan ratios, mortgage to gap funding, payables to deposits ratios capital assets to liability ratios.

Performed analytical assessment by acquisition branch, region, payment processing, Zelle, deposits, credit workflow, line of business and SWIFT BIC codes.

Managed request for proposals, service level agreements, contracts, project charters and scope, requirements while tracking schedule and budgets.

Managed reporting requirements updated Power BI dashboards.

Managed data governance plan and integrated data discovery, data modeling, entity relations and data extracting transferring and loading into our legacy systems.

Created SQL reports in Microsoft Access and reconciled data with excel data dumps from various applications.

Facilitated discovery efforts for business requirements and test plans in JIRA with epics and use case scenarios within an Agile environment.

Liaison between Financial Operations and Accounting on leverage capital market acquisitions via credit, risk, EFT, evaluation of capital market, equities, real estate, and tokenized payments Zelle, Pay Pal, Vimeo, and updated SAP.

Managed capital assets and operational budgets, ensuring proper approvals were made.

Managed human resources integration from acquisitions and resource demand in MS Project.

Managed Information Security Management Systems in which included firewalls, encryption, safe forms, communication management data center, active directory, and single sign on with third party authentication.

Managed Office 365 on premise and off premise for acquisitions with SharePoint integration.

Managed Ecommerce integrations of acquisitions.

Managed regulatory governance and policy requirements in RSA Archer mapping to Business and technical requirements and updated status on performance and metrics reports.

Managed acquisitions ITAM inventory requirements for data center and process flows for identity access management, third party authentication and security groups.

Managed Human Resource demand allocations in PeopleSoft and MS Project while tracking onboarding and off boarding of project personnel.

Managed policy and procedures for change management mapped out change process flow within units.

Validated change management board and executed their plans with various stakeholders.

Escalated change requests from various stakeholders in Service Now.

Managed Azure dev Ops roll out and documented sizing and sprints in an agile environment.

Managed Service Now Procurement integration with RSA Archer governance risk and compliance, SAP Ariba sourcing requisition, purchase order and payment processing

Facilitated stakeholder meetings and produced various status reports and financial budgets and updated Service Now.

Performed Quality Assurance and process improvement for infrastructure and application service delivery deployments by managing risks with testing, GAP, SWOT, cost benefit analysis and forecasting.

Produced PowerPoint and Power BI presentations for high level executives and outside vendors and stakeholders.

Verified regulatory requirements with various stakeholders and updated info in JIRA and SharePoint.

Validated architectural diagrams, current state vs future state, process flows, data, and network governance for infrastructure and applications.

Updated progress in MS Project and Power BI and created status reports to track success for all levels of management.

Managed change requests and incident management in Service Now.

Reconciled data analytics and KPI through Excel inclusive of vertical look ups, pivot tables and macros and Tableau for statistical data report generation and PowerPoint presentations for senior management and stakeholders.

Updated architectural layout and swim lanes through Visio.

Participated in Organizational Change Management process from discovery to close out procedures.

Follow up on procurements and resource demands utilizing SAP and MS Dynamics CRM and SQL statistical data reports.

Conduent via Visionary Innovative Technology Solutions Agency Remote /Florham Park New Jersey

EPMO Project Manager 7/21-7/22

Managed Assets of multiple Global teams anywhere between 5 and 7 projects simultaneously in addition to managing Change Management Acceptance Board, Solution Architects, SME, Business Analysts, Application Project Managers, and Network Infrastructure Technical Systems Engineers to establish various infrastructure, cloud and application environments and platforms.

Managed governance, policy, risk and compliance for transcontinental global project between US and EU,

Managed real-estate and infrastructure set up and Office 365 and Power BI implementation on and off premises.

Managed global commercial services Ecommerce integration of international transportation payment system.

Managed onboarding of human resources, reallocation of staff, from RFP to closeout of procurements Assets.

Managed HR, medical, Infrastructure assets, applications, telecommunication call center assets, cloud, and transportation projects.

Utilized service now to manage EPMO organizational change management process and incident management.

Facilitated architectural diagram and process flows meetings and updated in Visio and aligned with financial operational and budgeting.

Managed call center set up, Azure network infrastructure environments data centers and disaster and recovery fail over testing.

Assessed user stories with Azure Dev Ops in an agile environment mapped out requirements from Jira to WBS and updated requirements traceability matrix in Excel.

Facilitated Azure architecture of Identity and Access Management (I AM) authentication within network security groups including active directory, single on, password verification, firewall and IP range designation.

Managed infra security groups, safe form, peer to port, sub net mask, data center failover, disaster, and recovery plans.

Updated milestones, tasks, and schedule in MS Project updated budget and analysis in Excel and Tableau.

Updated dashboards in Power BI and score cards and project complexity models for EPMO Portfolio reports.

Tracked risks, assumptions issues and dependencies with MS Project, Scope statements, go live readiness plans, and RAID logs to ensure quality control.

Reviewed business requirements and Budget cost models.

Created Project plan, updated Power BI dash boards, lesson learned, and SQL progress reports.

Aligned resource allocation with Payroll functions after change management and solution architect review board meetings,

Managed Supply Chain and sourced procurement assets requisition through SAP Ariba and tracked sales through Oracle Siebel CRM and MS Dynamics CRM.

Created PowerPoint presentations for senior level management.

Managed Quality assurance and process improvement.

US CENSUS BUREAUS New York Regional Center, 3/2019 -6/2021

PMO Project Manager

Performed Supply Chain Asset technical management of the rollout of Information Technology Automation, in addition to Payroll, Recruitment, Partnership, Administration, Real-estate,GIS mapping MOJO, human resource, staffing for office openings, promotion and community liaison and inter government relations to support multiple states local area managers within North East Census Region and updated ERP regional supply chain program plan to senior level managers with dash board, score cards and roadmaps.

Established New Office, call center set up and IT infrastructure in addition to negotiating common maintenance agreements with landlords and furniture sales with exclusive government retail vendors.

Facilitated PMO Enterprise Asset Management of infrastructure and application initial rollout of which included servers, applications, active directory, and office 365 along with desktops, iPhones and I pads. Updated distribution and testing logs Monitored outside vendors cross functional teams during install and configurations to meet business requirements and regulations on premise and off premise.

Created business process improvement workflow and correspondence for SharePoint knowledge base within Change Management.

Produced requirements for 401 K benefits and retirement pension payroll systems to interconnect to Decennial Application Payroll Systems.

Produced train the trainer document management systems for in house and external online use and distribution.

Managed Governance, Risk and Compliance and updated dashboards and milestones.

Managed and monitored Service Now with BMC Remedy and SharePoint system integration and UAT testing for Change Management and incident management with inhouse and outside vendors in an ITIL ITAM framework.

Facilitated Organizational Change Management from Org chart via Service Now, Out Look, VISIO and SharePoint document directory.

Managed user acceptance testing to training workflows within OCM and ITIL framework.

Monitored infrastructure server room and supervised new wiring installation.

Administered agile methodology and functioned as SCRUM master on developers in JIRA for user acceptance testing (UAT) of fixes and enhancements for Business Requirement Documents and technical designed documents with version control presented to various stakeholders out of which included executive level management.

Produced Project and test plans, dashboard, SQL reports, business requirements and process - flows for ongoing operations from regional to local offices which included as is and as is to be models.

Managed capital assets and financial operations by producing budget forecast from various department reports in Excel and Tableau while tracking project, risk, incident, problem through service now.

Manager technical inventory supply chain which included server setup and fail over testing, laptops, desktops, remote access, iPhone, I pad, scanning devices and Lan lines for call centers.

Updated SharePoint application for change management and produced PowerPoint Presentations and Excel Pivot tables of regional dashboard outputs.

Managed implementation and migration of HR applications DAPPS, E2 Travel, WebTa and system integration testing of process payroll, time keeping, comp time, premium pay requests, annual leave paid time off, and health and retirement benefits applications. Worked with hiring certification lists.

Administered recruitment activities through MOJO within designated geographical territories displayed by dashboards, score cards, tables graph and charts.

Worked with lease assets and Information technology automation to open new regional offices providing phone, internet, remote citrix access, keys, alarm codes, furniture, and office supplies.

Managed Remedy and SharePoint to track projects, access, training, standard operating procedures, and goal projections.

Process HR pay roll through Oracle People Soft financials 9.2 DAPPS and Web Ta, after validating requirements through testing.

Provided in person and computer-based training for managers in partnership, recruiting, field operations, human resource administrations, lease real estate assets, and information technology and automation.

Managed purchase and procurement of supplies and furniture throughout supply chain from warehousing to distribution, collection and close out in which included request for proposals, statement of work and service level agreements.

Produced high level SQL and other reports from various systems in addition to Excel, Visio, and PowerPoint presentations.

Process travel expenses through E2 solutions while assisting various offices.

Provided diverse assistance to local office managers to meet goals and deadlines.

New York City Housing Authority via IT Trailblazers New York City 5/2018-2/2019/ Project Manager

Created and executed change management and Service Now project work plan, standard operating procedures, and data governance for various executive management staff out of which included directors and vice presidents to be viewed on Project Tracker and MS Project for Enterprise and Governance analysis.

Updated organizational chart with hierarchy and staffing positions for OCM team and VP.

Managed training log for OCM and VP and updated Project management plan.

Performed SWOT analysis for Lease Housing program, procedures, and technology to mitigate risks and foster business process improvements for quality assurance of project management plan and data governance.

SharePoint Admin for knowledge bases and management updates.

Implemented document management system for generating periodic client correspondence and service requests through Siebel CRM connectivity.

Managed action items from Goto live meetings and Webex minutes.

Admin for SharePoint collaboration, OBIEE reports analysis and Innotas resource management for budget, time and scope.

Utilized Agile Methodology and functioned as Scrum master for enhancements and fixes with Jira to track business and technical requirements for Oracle Siebel CRM and MS Dynamics CRM.

Managed team that linked point of inspection scanners with Point of Real estate sales applications through the CRM Siebel Tool.

Liaison between IT, Business, HR PeopleSoft POS, Finance Oracle PeopleSoft GL, Legal and HR Depts with BMC Remedy and Service Now for change and incident management upon enhancements and builds within Oracle CRM Siebel and leverage finance with acquisitions.

Developed Data modeling, wireframes, dashboards, scorecards, SQL and business object reports from data dictionary to integrate ERP platforms for quality assurance, data warehousing analytics, and data governance.

Provided human resource management utilizing Kronos time keeping and NYCAPS PeopleSoft Payroll for procurement management of RFP, SOW, SLA in which contained requisitions, purchase orders, contracts, payment vouchers, accounting journal reconciliations and budget forecasts.

Facilitated disaster and recovery with fail over testing and security fire wall assessments documented SOP and governance plan for SQL Server and CRM applications.

Produced requirements for MS Dynamics 365 in an agile environment with SCUM sessions and updated development in JIRA and project management plan in both Project tracker and MS Project.

Produced MS Dynamics 365 Reports for specific demographics utilizing Fetch XML.

Performed quality assurance on GIS property maps, inspections scanners, and recertification process.

Documented Siebel Architecture and entity relationships utilizing Visio and updated SharePoint Site with Oracle CRM Siebel and Office 365 documents in which included Excel pivot tables and VLOOKUP.

Provided Quality Assurance and data analytics with Customized SQL Oracle OBIEE and OBAI Business Intelligence reports and Tableau dashboards.

Identify resource needs by meeting within the field staff, technical managers, business directors and vice presidents.

Facilitated network failover testing and updated progress in MS Project Server.

Facilitated JAD and Scrum sessions for Siebel CRM and .Net development in an Agile environment.

Facilitated Office 365 and SharePoint migration with metalogic tool. Functioned as Share Point Admin.

Analyze Housing Choice Voucher program rent calculations, eligibility requirements, landlord calculations and government regulations so that the technology applications can execute those compliances.

Liaison between Finance Business and Technical teams

Analyze and document (BRD) business requirement documents and technical requirements for Oracle CRM Siebel Database.

Provided resource demand management via Kronos and tracked ROI per allocation.

Collaborate with Siebel Developers and admin to enhance business needs and technical process flows with design documents and data models across the SDLC with version control.

Carry out business analysis and assist developers with business knowledge.

Write and publish IT technical documentation (i.e., Functional Specifications, process flows, and use cases) in line with the systems development life cycle process developing both written and visual depictions of requirements and Visio process flows.

Conduct gap analysis between applications and stated requirements.

Define exception report requirements for process completion.

Perform data analysis for generating reports on a daily and/or periodic basis.

Participate in business redesign sessions, to provide insight during solution development.

Report status to key stakeholders – project team, internal management.

Review and validate test cases after producing business and technical process flows.

Form strong relationships and interface closely with all functional areas, e.g., Business Staff, IT and Quality Assurance to gather data and ensure the final work product meets expectations.

Participate in issue management and tracking while coordinating as is as is to be User Acceptance Testing with training Department and updated requirements traceability matrix.

Make consultant recommendations that improve effectiveness, efficiency, customer service, compliances, and other benefits as determined through the diagnostic process.

NYU Langone Medical Center via Open Skye Corporation New York City 8/16-4/2018

ERP/ Project Manager

Orchestrated Quality Assurance with Business Process Improvement and Organizational Change Management ITIL and ITAM process within Service Now and monitored outages with assessment of root cause analysis. updated knowledge base and training materials.

Facilized OCM, Epic training, service management, design structures, stakeholder requirements, process improvement flows, and transition management in an ITIL and ITAM framework.

Functioned as Scrum Master for fail over testing and Office 365, SharePoint, Power BI migration for on premise and off premise with Metalogic vendors.

Capacity and Performance Monitoring and Planning – Met with management of Server, Storage, and DBA teams to ensure quality assurance and risk mitigation.

Managed implementation of global commercial services for international students learning systems.

Pinged virtual and hard servers after fail over testing with outside vendors.

Updated patches for servers and mapped out network infrastructure process flows.

Managed Data modeling for various applications and servers including data dictionary and site mapping and other process flows.

Facilitated Migration of Lutheran Medical Center infrastructure into NYU Langone Data Center out of which included active directory and Office 365. Updated log of migrated users after confirmation of testing results.

Managed Office 365 and Windows 10 with Metalogic migration tool and Epic migration for global users in Windows 2012 server environment.

Linked Office 365 with SharePoint and MS CRM Dynamics for Change, Incident and Knowledge Management content with Metalogic Migration tool.

Produced Dynamics CRM reports on redundancy, departments, and costs.

Produced Revenue Cycle Management Reports from Epic and MS Dynamics.

Managed the Material Infrastructure Asset Management tool the SMART Portal to track technical inventory and Request for Proposals for Data Center. Executed Excel and Access reports from the SMART application to validate data integrity.

Managed External vendor projects out of which included asset inventory, storage split, and sever migration and resource allocation with Plainview Innotas and MS project server.

Compared data center servers in Excel for costs, duplicates, IP addresses and expiration dates on service level agreements utilizing pivot tables and vertical lookups.

Created functional, technical, and business requirements form statement of Work and updated SharePoint site.

Monitored and Controlled Procurement process and leverage finance process of Lutheran Medical Center acquisition and Asset Management via SAP plant maintenance module and MS Dynamics CRM.

Administered functional technical and business requirements for Data Center mergers and spits.

Monitor server, storage and database capacities updated dashboard to track milestones.

Prepare monthly report on Core Infrastructure capacity utilization and projections.

Compile reports on projected infrastructure growth

Perform analysis on capacity utilization of technical assets via Tableau.

Contract and Finance

Created request for proposals, statement of work and service level agreements with IT, legal and finance and accounting departments with SIRIUS for SMART portal asset management, EMC for infrastructure and Metalogic for migration and KPMG for network failover testing.

Produced Business Requirements for migration of Seletica to PeopleSoft Financials.

Performed user application testing and training for PeopleSoft Financials.

Performed user application testing and training for HEAT Front Range service now application for change management purposes.

Maintain infrastructure budget spreadsheet with contract dates, balances, and annual maintenance agreements.

PeopleSoft Financials Liaison with Contract management and IT Finance on the progress of contract and requisitions.

Assist in Preparation of annual Capital and Operating budgets via Seletica, PeopleSoft Financials, Excel, and Access.

Updated budget detail fund Spread Sheet for Data Center Procurements and generated forecasting models.

Inventory Management

Maintain Excel Core Infrastructure equipment inventory, licenses, contracts/licenses start and end dates – review.

automation strategy

Perform annual reconciliation of equipment maintenance and license agreements with outside vendors.

Perform financial analysis (ROI) on equipment refreshes and hardware/software selections.

Maintain record of equipment, licenses decoms/purchases for reconciliation with vendors.

Workflow Optimization

Perform Innotas analysis on management resources and on where staff is spending their time.

Track and report on number of change tickets, service requests, incident management and outages. –

Tracked project progress in Planview Innotas and compiled weekly/monthly reports for review with managers amongst projects against which staff log their time.

Help to review operational procedures/processes to determine where improvements can be made.

Robert Half New York City for JCCA of Brooklyn New York 11/15- 8/16

Project Manager

Created functional, technical, and business-related requirements for the Evolve application migration from Facets and customization and updated project plan for quality control and business process improvement.

Customized document management forms for events, groups, incidents, and appointments through Evolve after meeting with various stakeholders and producing business requirements serve as BA and Scrum Master for Evolve.

Help to facilitate migration from Windows 8 to Windows 10 and Office 365 performed QA on Issue log.

Analyzed business requirements for report, form, formset, event log, event, category, billing, medical coding ICD 9 and ICD 10, Procurement, Finance, Account Receivable and Account Payable, Legal, HR staff and Payroll functions, patient and client treatment and enrollment, education, child youth services, foster care, adoption, and other services.

Analyzed data dictionary and developed SQL queries for the customization of databases in which includes tables, groups, fields, forms, and reports utilizing Net Smart Evolve Application, MS SQL Server, Excel, Access, Crystal Reports and Electronic Health records.

Functioned as Excel expert with Macros, formulas, pivot tables, vertical lookups, delimiters, and concatenation for various departments.

Assisted in usability application testing, creation of training manuals and software training to update project plan migration for presentations for change management and executive management.

Transformed Stakeholder Business Requirements into data reporting tools after UAT testing.

Developed SQL reports, pivot tables, access queries for senior level management and quality assurance and human resources departments.

Updated project management plan within time, scope and budgetary constraints utilizing SharePoint.

Assisted finance departments with budget queries relating to payables, receivables, procurements, donations, grants, HR payroll, and equities.

Performed quality assurance and risk assessment on various excel reports utilizing pivot tables, vertical lookups, delimiters, and concatenation.

Advised CFO on vendor procurement, service level agreements and standard operating procedures for Information Technology, Risk Analysis and Quality Assurance departments.

Updated resolved issues in BMC Remedy out of which included incident management, change requests, ticket auditing.

Facilitated application development, testing, training during migration and upgrade of Evolve from FACETs.

ICS Hillside New Jersey Location 11/13-11/15

PROJECT Manager

Administered and managed business process improvement model and business requirements for consolidation of business units into PMO Project Plan.

Developed Business requirement plans from pay roll and revenue cycle management.

applications SAP, Check Systems, ADP, PeopleSoft, and quick books for CPA.

Managed Ecommerce POS System of amber Pro implementation.

Product owner for merger and acquisition of retail partners-controlled leverage financing commercial and nonprofit ventures and updated VPN system and application.

Facilitated Change Management and incident management for the installation and migration of MS Office 365 with user application testing and training.

Produced PowerPoint presentation with integrated applications for C level and executive management and staff.

Developed technical SDLC requirement plans for active directory via Windows Exchange 2013 on Windows 2012 server set up.

Catalogued MS Office and technical inventory in SAP Plant Maintenance Module.

Produced SQL reports from various departments and uploaded to SharePoint groups for migration and change management for online viewing.

Updated Marketing and Sales info in MS CRM Dynamics. Customized regional sales groups and their stats.

Administered comparative analysis of Banking Procedures and Payroll out of which included PeopleSoft, SAP, Check Systems, ADP, and Quick Books for corporate change over and consolidation throughout the enterprise.

Analyzed commercial lease agreements, common area maintenance costs, utilities, storage etc. for merger of assets for C Level and Executive Management with SAP plant maintenance module.

Analyzed Data Analytics with Excel pivot tables and SQL queries. Visualization Infrastructure and ETL projects for business consolidation.

Administered SOP, business and technical requirements for Human Resources, Marketing, Finance departments and IT Software as Service departments.

Developed financial requirement plans for operating budget forecasting out of which included historical, estimated vs. actual values.

Analyzed logistical and supply chain distribution of good and services channels for merger of Business Systems.

Provide functional and technical support for the Access and Excel Project module

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