Class Teacher Customer Service

SHEEBA KHAN (M.B.A.)

C/O Bakhtawar khan Plot No.*1 Ramzan Ji

Ka Hatha Laxman Nagar B

Jodhpur(Rajasthan)

E-mail : ***************@*****.***

*************@*****.***@gmail.com

Mob. No. : 946*******, 941-***-****

RESUME

Objective: To utilize my potentials and personal skills to its maximum and develop myself as a better professional in my whole career.

EXPERIENCE:

• Organization: Agronic Food Pvt. Ltd., Jodhpur

Designation: CRM (Customer Relationship Manager -India Sales) Duration: November 2020 – Till date

• Handling all the post sales work including the balance payment collection.

• Organisation : Al Musthaqbal international school (Jizan) Designation: Class Teacher

Duration : one year

• Class teacher of Second grade – subject teacher of English. Plus taking classes from Fourth grade to Ninth grade – teaching subjects like G.K. and Social Studies.

• Organization : H.D.F.C. Bank Limited

Designation: customer sales executive and telecaller Duration: Nine months

Work done: Handling Customer Data and Opening saving accounts.

• Organization: Soma Block Prints

Designation : Front Office

Duration : One year

• Handling all the pre sales enquiries, product knowledge etc. Plus also handling all the stock management.

• Organization : Vodafone Essar Digilink Limited

Designation : Management Trainee

Duration: Two months

Work done: "Micro process re-engineering" in customer service department. PROFESSIONAL QUALIFICATION:

Completed M.B.A. (Masters of Business Administration)in applied 'SALES AND MARKETING' from The NIS Academy in 2006-2008 Jodhpur (Raj.) in technical collaboration with Annamalai University Chennai.

ACADEMIC QUALIFICATIONS:

Graduation: B.A. (Bachelor of Arts) in 2003-2006 from K.N. College JNVU Jodhpur (Raj.) Senior Secondary Education: 2002-2003 from St. Anne's School Jodhpur (Raj.) Secondary Education: 2001-2002 from St. Anne's School Jodhpur (Raj.) PROJECTS:

• Vodafone: "Micro-Process Re-engineering" In customer sales department.

• Reliance : "Mutual Fund"

• Vodafone essar digilink limited,

• Bhandari Exports: "Organizational study related with sales and marketing strategy".

• "Comparative Study and Study of Trends between Telecom Operators" (with special reference to Airtel, Vodafone, and Idea cellular).

• And various other projects under taken on the basis of our Industrial tours to - Varun beverages, Aditya birla cement limited, Siyaram cloth mill. COMPUTER APPLICATION:

COMPLETED RSCIT

Know Microsoft Office and Basics in computer.

AWARDS AND ACHIEVEMENTS:

• EXCELLENT WORK CERTIFICATE AT AL MUSTHAQBAL

INTERNATIONAL SCHOOL (JIZAN)

• Participated in Inter-College competition as a Presentator.

• Won first prize in long jump, in 200 meters race, in 400 meters race, In 100 meters race, in medley race conducted by St. Anne's School.

• Participated in debates and group discussions.

• Attained band 6.5 in IELTS exam.

Skills –

*Zoho CRM

*Microsoft PowerPoint, Word and Excel

*Good Communication skills

*Innovative and Creative

*Time Management

*Honest and Sincere

*Managerial skills

*Food Safety

*Team Building/Leadership

*Event Planning

*Data Entry

*Office Administration

*Negotiation

*Marketing

*Back office Administration

*Phone Etiquette

*Administrative Assistance

*Fast learner

PERSONAL INFORMATION:

Name : Ms. Sheeba Khan

Date of Birth : 23rd of December

Gender : Female

Nationality : Indian

Languages Known : Hindi, English and Regional

Contact No. : 946*******, 941-***-****

Address : Sheeba Khan C/O Bakhtawar Khan Plot No.61 Laxman Nagar B, Jodhpur Rajasthan

Contact this candidate