Customer Service Call Center

LaMara Coles

Fredericksburg, VA *****

***********@*****.***

+1-540-***-****

● Dynamic customer service professional experienced in both call-center and retail store settings.

● Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

● Highly professional--dependable, reliable and able to perform duties with minimal Supervision.

● Passionate about building Customer relationships and defusing customer situations. Work Experience

Caregiver

Consumer Direct Care Network

August 2017 to Present

Provide home management and care planning, help with personal hygiene care, assisting with meals and nutrition. I also help with prescription management such as picking up medicine from the pharmacy and regularly check on medication supply. Help with mobility and basic housekeeping are also included. Personal Assistant

December 2015 to July 2017

Scheduled meetings and managed calendars, Ran errands as necessary, answered phone calls, emails and messages. Helped with daily time management. Also booked flights and hotels when needed. Cashier/Customer Service

Walmart

September 2010 to September 2014

Provided a positive customer experience with fair, friendly, and courteous service. Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases. Resolves customer issues and answers questions.

Bags purchases if needed.

Education

High school diploma or GED

Camden County High School - Kingsland, GA

August 1999 to May 2003

Skills

• Food Preparation

• Cooking

• Cashier (3 years)

• Hospice Care

• Medical receptionist

• Cash handling (5 years)

• Meal Preparation

• Home Care

• Microsoft Office (5 years)

• Personal Assistant Experience

• Caregiving

• Administration and business (1 year)

• Senior Care

• Cleaning Experience

• Medical terminology

• Customer Service (3 years)

• Network administration (Less than 1 year)

• Nursing home experience

• Vital signs

Certifications and Licenses

First Aid Certification

CPR Certification

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