Customer Service Production Line

CARLA DIETRICH

*** *. **** **., ************ OH *5806 · 419-***-****

***************@*****.***

SUMMARY

I am currently in pursuit of a bachelor’s degree in business administration and am looking for a career in this field. I thoroughly enjoy learning new skills daily in a fast-paced work environment.

I thrive on challenging myself both mentally and physically. AREAS of EXPERTISE:

Communication, troubleshooting, resolving problems and improving customer satisfaction.

EXPERIENCE

FEB 2022 – APRIL 2023

ASSEMBLER, HONDA ENGINE PLANT

Assemble parts on a fast-paced production line, meeting or beating daily quotas. Trained new associates, quality control.

SEPT 2018 – FEB 2021

ASSEMBLER, HONDA/ADECCO

Assemble parts on a fast-paced production line, met or surpassed quotas nightly and trained new recruits.

APRIL 2008 – SEPT 2018

GRILL COOK AND SERVER, WAFFLE HOUSE

Short order grill cook in a fast-paced, third shift environment, supervised and trained new associates, and maintained exceptional customer service in a somewhat stressful atmosphere.

EDUCATION

PRESENTLY

B.A. IN BUSINESS ADMINISTRATION, AMERICAN PUBLIC UNIVERSITY

I have earned seventy credits toward my degree, and am currently enrolled, carrying a 3.5 GPA, attend virtually. JUNE 2018

COURSEWORK, LIBERTY UNIVERSITY

Completed many of my courses here, just recently switched schools, carried a 4.0 GPA

SKILLS

•Communication

•Critical Thinking

•Technology

•Financial Management

•Customer Service

•Negotiation

•Research

•Organization

•Leadership

•Administrative

•MS Excel

•MS Office

•ZOOM

•Troubleshoot

•Teamwork

•Conflict Resolution

•Time Management

•Sales & Marketing

•Delegation

•Active Listening

•People skills

•Patience

•Empathy

•QuickBooks

•Zen Desk

•G-Suite

ACTIVITIES

When I am not spending time with my grandchildren, who are the absolute joy of my life, I enjoy crafting, love to sew, and delight in solving mathematical equations. Anything that presents a challenge to me will draw my attention. I attend Lima Community Church and am a member of Conscience Capitalism at American Public University. Also, as a critical thinker with excellent interpersonal skills, I tend to excel when under pressure.

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