BRIAN L.

TUCKER, II

Address: Ft. Washington, MD 20744 • Phone: 301-***-**** • Email:

ad2uc5@r.postjobfree.com

PROFILE OVERVIEW

Versatile solution-oriented professional that

can provide

exceptional experience eliciting, analyzing, and

documenting in various domains. Strong

communicator, adept at conveying s.

Developed acumen in identifying business

needs,

Eager to contribute analytical skills, problem solving capabilities, and a recommendations.

Expert in managing multiple projects

Effective collaborator within

.

requirements for business processes and System of

Records complex findings to both technical and

nontechnical stakeholder improving efficiency, and strengthening processes.

strong aptitude for transitioning data insights into actionable simultaneously while executing project deliverables that meet the highest client satisfaction. cross-functional teams, consistently meeting project goals and deadlines

CORE COMPETENCIES AND AREAS OF EXPERTISE

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Clearance: Top

Secret

Veteran

Six Sigma

Conflict Resolution

Negotiations

Business Solution

Development

Requirements

Management Plan

(RMP)

• Project Management

• Prioritization

• Communication

• Critical Thinker

• Convergent Thinker

• Research Analyst

• Process Improvement

• Program Development

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Cost Benefit Analysis

Active Listener

Requirements

Gathering

Cross-Functional

Collaboration

Financial Analysis and

Planning

Quality Assurance

PROFESSIONAL EXPERIENCE

6/2023 – 11/2023, Soliel LLC, Hanover, MD

Business Analyst

• Project: Operational Onboarding. Migrated the entire agency to ServiceNow.

• Led the migration project of a high-profile client to ServiceNow platform, ensuring seamless transition and minimal disruption to ongoing operations.

• Collaborated with cross-functional teams to gather requirements, configure ServiceNow modules, and conducted extensive user acceptance testing (UAT) to guarantee alignment with client needs.

• Provided comprehensive training sessions and developed user-friendly guides to onboard and educate stakeholders on leveraging ServiceNow functionalities effectively.

• Monitored post-implementation performance, gathered feedback, and implemented improvements to enhance ServiceNow utilization and maximize client satisfaction.

• Led workstream sessions to understand stakeholder challenges, defining systems-focused processes.

• Gathered system requirements, articulated value propositions for features, and supported development teams.

• Planned and executed business validation during testing and post go-live; assisted with system documentation.

• Participated in agile ceremonies, documented stories; and facilitated delivery of life cycle.

• Conduct ad-hoc market research, gathering competitor data and analyzing market trends to inform strategic recommendations.

• Contribute to the creation of weekly executive reports, highlighting key performance metrics and providing actionable insights.

• Monitored dashboards and reported daily progress in MOB (Morning Operational Brief) Slides.

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9/2018 – 6/2023, Stack IT Solutions, Gaithersburg, MD Business Analyst

• Facilitate Joint Application Development (JAD), and Requirements Gathering sessions with Stakeholders, SME’s and System Owners in order to capture business rules, processes and system requirements for various projects.

• Work with product owners to handle backlogs and prioritize new requests.

• Effectively communicate and collaborate with external and internal customers to analyze information needs and capture functional requirements for a Business Process Re-engineering project (BPR) project.

• Elucidate issues with developers during efforts to validate designs and functional specifications.

• Assist in developing test plans, test cases and user acceptance testing.

• Designed and implemented charts, dashboards, and task boards for data logging and tracking progress on projects.

• Designed and assisted in Mockups with UX/UI designers to better define the front end for users.

• Acted as a Scrum Master for agile teams, facilitating sprint planning, daily stand-ups, sprint reviews, and retrospectives, resulting in a increase in team productivity and on-time project deliveries.

• Implemented Lean and Six Sigma methodologies to analyze existing processes, identifying bottlenecks, and executing process improvements that led to significant efficiency gains and cost reduction.

• Utilized business process modeling tools (e.g. Swim-lane Diagrams) to visually map out current and future-state processes, enabling clear communication between stakeholders and fostering a better understanding of process enhancements.

• Conducted root cause analysis and gap assessments to identify business needs, elicited and documented requirements using various techniques (user stories, use cases, etc.), ensuring alignment between stakeholders and project objectives.

• Proficient in data analysis and interpretation, leveraging tools like SQL and Excel to extract actionable insights, enabling data-driven decision-making and strategic recommendations for process enhancements and business optimizations.

5/2016 – 9/2018, United States Air Force, McGuire AFB, NJ Air Transportation Specialist

• Engage in Logistical support and rapid deployment to open airfields in obscure locations.

• Coordinate air mobility operations from wartime tasks to humanitarian missions with an established and sustainable environment for all assignments.

• Completed joint task force operations with several branches of the military.

• Establish procedures aboard aircraft for any passenger or aircraft clearances across international borders.

• Ensure all proper documentation is accomplished and recorded for all airlift missions and warehouse operations. EDUCATION

June 2018, Villanova University

Six Sigma Certification

Lean Six Sigma Certification

May 2014, Alcorn State University

Major: Political Science

SKILLS

• KPI tracking

• Jira

• Process Flow Diagrams

• User Acceptance Testing (UAT)

• Use Case Diagrams

• Oracle

• Putty

• Powershell

• API

• Waterfall Methodologies

• Agile Methodologies

o SCRUM

• Microsoft Office

• Service Now

• AWS

o Application Development o Instances

• Confluence

• Gliffy

• Visio

• My SQL

• SQL Plus o DDL o DML

• JSON

• SDLC

• Traceability Matrix

• Draw IO

Contact this candidate