Customer Service Representative

Shineka Downie

*** ****** ***** **, ********, Ga. 917-***-**** ***************@*****.***

PROFILE

Customer Service Representative; seeking to obtain employment as a Customer Service Representative to utilize relevant experience and great attention to detail, in order to assist customer oriented facilities with their needs. Areas of Expertise include:

Proficient in maintaining amiable and customer focused approach Hands on experience in managing, counting and verifying currency Advanced knowledge of companies procedures and policies All Windows System Platforms Microsoft Word Microsoft Excel Power Point

EDUCATION

Brooklyn Academy High School Brooklyn, NY. 09/2010 – 06/2015

PROFESSIONAL EXPERIENCE

Customer Service Representative

Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Check to ensure that appropriate changes were made to resolve customers' problems

Determine charges for services requested, collect deposits or payments, or arrange for billing

True Care Home Care, HHA Brooklyn, NY 09/2016-Present

Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager

Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming

Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care

Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert

Platinum Home Health Care, HHA Brooklyn, NY 10/2019-Present

Knowledge of principles and processes for providing customer and personal services

customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

ommunicate information and ideas in speaking so others will understand

SuperFoodtown, Customer Service Rep Brooklyn, NY 08/2011 - 05/2013

Greet customers entering

Receive payment by cash, check, credit cards, vouchers, or automatic debits

Answer customers questions, and provide information on procedures or policies

Assist customers by providing information and resolving their complaints

Providing friendly and attentive service that makes guests feel well taken care of and builds their intent to return

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